Palmer House Hilton (The)
The City's Most Famous Hotel
Back to Palmer House Hilton (The)
I was on the 'Executive Level', Room 23-278. The room itself was very nice. The staff that cleaned and serviced the room were exceptional. The issue was the location of the room. There seemed to be a storage room next door. Every time the staff went in or out, which was all day, they 'slammed' the door. The walls of my room would vibrate. Also, the hall in front of my room seemed to be a staff lounging area. They were very loud and there most of the day. I had to work at night a couple of days and wanted to rest during the afternoon. This was impossible because of the two reasons stated. I chose not to report these issues to the management until I left because I did not want to have any staff retalliation. I would have moved to another hotel if I were there for personal reasons. My office wanted me to stay at the Palmer and I am a Hilton Honors member, thus I did not leave. Based on this experience, it will be hard for me to book another night at the Palmer House.
Reviewed by: Monty from on Nov 11 2009
From the moment you arrived the staff made you feel special. The room was one of best I have ever stayed in, large, furnished beautifully, had two full bath's. The staff greeted you each and every time, visited with you, asked what they could do for you, over the top.
Reviewed by: A Yahoo! Contributor from on Sep 26 2009
We used Priceline to get a room in Chicago. After negotiations, we got a room at the Palmer for $92 a night. From all the other reviews, I was expecting a dirty, rundown place, but that was not the case. We got a renovated room, I guess, since the room was clean and looked new. Yes, the bathroom is a bit small and the view from our room was bad, but overall it was a pleasant stay. The staff was helpful, especially when we asked about how to get to a certain place. The lobby's ceiling is AMAZING!
Reviewed by: Haonan Du from on Jul 27 2009
Could someone PLEASE wash the windows this century? I was there for 5 days on business. I 'upgraded" to the executive level. Not sure what I got. The minibar didn't unlock, I had to pay EXTRA for the fitness center, the internet, etc. etc. etc. The complimentary breakfast was cold coffee, warm milk, stale breads. The executive elevator didn't even go to the fitness center level.! The concierge could use some polite lessons from the housekeeping staff! The housekeepers were all fantastic ( and a better resource for things to do the the concierge!). The furniture was broke, the rooms tiny. I couldn't unpack my luggage. No room for clothes except a TINY closet.
Reviewed by: A Yahoo! Contributor from on May 08 2009
I was SO happy with this hotel! My husband and I went for a weekend getaway and couldn't have been more pleased with every aspect of our accomodations. The hotel was immaculate, beautiful, historic, and was within walking distance of great places in the loop. We didn't have ANY of the problems that other reviewers had. When the windows were closed, you couldn't even hear the L and it ran right beneath our window (we were on the 15th floor). We only paid $78 a night through hotwire.com but I would have paid well over $100 a night for this hotel. The no coffee pot thing was wierd...but who cares! The decor was GORGEOUS. The place was SO clean. The room wasn't "tiny" like other people said. We had a king bed and it was the most comfortable bed I've ever slept in. We are DEFINITELY going back to this hotel the next time we're in Chicago!!!
Reviewed by: Mommy from on Mar 16 2009
Horrible experience. The place is a dump. There is vermin everywhere. The staff is unfriendly and ugly. I've had a better time at Motel 6.
Reviewed by: Scott from on Jan 22 2009
The Palmer House Hilton, located centrally in Chicago's Loop area, has a beautiful lobby and public space. However, that's where the fun stops and the pain starts. The Palmer is by far the worst Hilton I ever stayed in. The service is nowhere near the supposed 4 star rating of this hotel. What we have here is a 4 star hotel with 1 star service (there are no 0 star hotels, btw).
Reviewed by: A Yahoo! Contributor from on Oct 02 2008
After booking our anniversary trip on cheap tickets.com a month in advance, we arrived to find that they had no rooms. Then after a few minutes of waiting we were given the smallest room I've ever seen! Only one of us could be in the bathroom at the same time, seriously. It was terribly over-priced. This was the only time we've ever tried an expensive hotel, and we will never do it again. The lobby was beautiful, but I don't think it was worth it.
Reviewed by: A Yahoo! Contributor from on Sep 02 2008
Prices at this hotel are not cheap but the quality of the room is definetly not worth it. Overall hotel is nice, but rooms are very small and bathrooms only fit 1 person, extremely small. Fitness and pool were closed. Staffs refused to switch as from 2 double beds to King. Late check out (after 11am) charges you a fee. After 1pm, is even more exp. This is nuts!
Reviewed by: Natsumi from on Aug 14 2008
We had a great time visiting Chicago and loved the Palmer house. The only negative is that there was no coffee maker in the room. I suppose you could order it but I'm sure it was more reasonable for me to walk to the corner.
Reviewed by: A Yahoo! Contributor from on Jul 28 2008
The City's Most Famous Hotel
Back to Palmer House Hilton (The)
I was on the 'Executive Level', Room 23-278. The room itself was very nice. The staff that cleaned and serviced the room were exceptional. The issue was the location of the room. There seemed to be a storage room next door. Every time the staff went in or out, which was all day, they 'slammed' the door. The walls of my room would vibrate. Also, the hall in front of my room seemed to be a staff lounging area. They were very loud and there most of the day. I had to work at night a couple of days and wanted to rest during the afternoon. This was impossible because of the two reasons stated. I chose not to report these issues to the management until I left because I did not want to have any staff retalliation. I would have moved to another hotel if I were there for personal reasons. My office wanted me to stay at the Palmer and I am a Hilton Honors member, thus I did not leave. Based on this experience, it will be hard for me to book another night at the Palmer House.
Reviewed by: Monty from on Nov 11 2009
From the moment you arrived the staff made you feel special. The room was one of best I have ever stayed in, large, furnished beautifully, had two full bath's. The staff greeted you each and every time, visited with you, asked what they could do for you, over the top.
Reviewed by: A Yahoo! Contributor from on Sep 26 2009
We used Priceline to get a room in Chicago. After negotiations, we got a room at the Palmer for $92 a night. From all the other reviews, I was expecting a dirty, rundown place, but that was not the case. We got a renovated room, I guess, since the room was clean and looked new. Yes, the bathroom is a bit small and the view from our room was bad, but overall it was a pleasant stay. The staff was helpful, especially when we asked about how to get to a certain place. The lobby's ceiling is AMAZING!
Reviewed by: Haonan Du from on Jul 27 2009
Could someone PLEASE wash the windows this century? I was there for 5 days on business. I 'upgraded" to the executive level. Not sure what I got. The minibar didn't unlock, I had to pay EXTRA for the fitness center, the internet, etc. etc. etc. The complimentary breakfast was cold coffee, warm milk, stale breads. The executive elevator didn't even go to the fitness center level.! The concierge could use some polite lessons from the housekeeping staff! The housekeepers were all fantastic ( and a better resource for things to do the the concierge!). The furniture was broke, the rooms tiny. I couldn't unpack my luggage. No room for clothes except a TINY closet.
Reviewed by: A Yahoo! Contributor from on May 08 2009
I was SO happy with this hotel! My husband and I went for a weekend getaway and couldn't have been more pleased with every aspect of our accomodations. The hotel was immaculate, beautiful, historic, and was within walking distance of great places in the loop. We didn't have ANY of the problems that other reviewers had. When the windows were closed, you couldn't even hear the L and it ran right beneath our window (we were on the 15th floor). We only paid $78 a night through hotwire.com but I would have paid well over $100 a night for this hotel. The no coffee pot thing was wierd...but who cares! The decor was GORGEOUS. The place was SO clean. The room wasn't "tiny" like other people said. We had a king bed and it was the most comfortable bed I've ever slept in. We are DEFINITELY going back to this hotel the next time we're in Chicago!!!
Reviewed by: Mommy from on Mar 16 2009
Horrible experience. The place is a dump. There is vermin everywhere. The staff is unfriendly and ugly. I've had a better time at Motel 6.
Reviewed by: Scott from on Jan 22 2009
The Palmer House Hilton, located centrally in Chicago's Loop area, has a beautiful lobby and public space. However, that's where the fun stops and the pain starts. The Palmer is by far the worst Hilton I ever stayed in. The service is nowhere near the supposed 4 star rating of this hotel. What we have here is a 4 star hotel with 1 star service (there are no 0 star hotels, btw).
Reviewed by: A Yahoo! Contributor from on Oct 02 2008
After booking our anniversary trip on cheap tickets.com a month in advance, we arrived to find that they had no rooms. Then after a few minutes of waiting we were given the smallest room I've ever seen! Only one of us could be in the bathroom at the same time, seriously. It was terribly over-priced. This was the only time we've ever tried an expensive hotel, and we will never do it again. The lobby was beautiful, but I don't think it was worth it.
Reviewed by: A Yahoo! Contributor from on Sep 02 2008
Prices at this hotel are not cheap but the quality of the room is definetly not worth it. Overall hotel is nice, but rooms are very small and bathrooms only fit 1 person, extremely small. Fitness and pool were closed. Staffs refused to switch as from 2 double beds to King. Late check out (after 11am) charges you a fee. After 1pm, is even more exp. This is nuts!
Reviewed by: Natsumi from on Aug 14 2008
We had a great time visiting Chicago and loved the Palmer house. The only negative is that there was no coffee maker in the room. I suppose you could order it but I'm sure it was more reasonable for me to walk to the corner.
Reviewed by: A Yahoo! Contributor from on Jul 28 2008
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