Latham Hotel
Rittenhouse Square Lofty Accommodations
Back to Latham Hotel
The hotel was in a good location and central to shopping and most sights. However, after arriving late at night, we were very disappointed that there was no room service and no hotel bistro or cafe to get a bite to eat. On one day of our stay, the elevator was out of order for nearly 12 hours! People were standing around the lobby, waiting for them to be fixed, as there was a total of 4 seating spaces in the tiny lobby area. No effort was made to provide added seating, water, light snacks, etc. They even neglected to put an "out of order" sign on the elevator! One poor couple had cardiac and ortho problems and were stuck without their belongings, etc. There was never any attempt at an apology for this inconvenience.
Reviewed by: A Yahoo! Contributor from on Nov 09 2009
I checked into the Latham at 11:00 pm on a Friday night and went directly to sleep. I awoke at 1:30 am to itchiness and discomfort. I turned on the light to find the bed CRAWLING WITH BED BUGS. At least two dozen stood out on the white sheets. When I went to crush the bugs, they were engorged with my blood. The desk clerk told me that I needed to complain to the manager, who would not be in until after I had checked out. I left several messages, but none were returned.
Reviewed by: Gene from on Sep 13 2009
DO NOT STAY IN THIS PLACE. I arrived at the Latham Hotel on April 3rd. The Lobby was a small room with elevator doors and damp smell (Do not believe their Website pictures). Our room was not ready by check in time. The front desk clerk was on a personal call when we arrived and was rude and uncaring. The room was very outdated and smelled old, the carpet, curtains and bed covers were so old and extremely dirty, the linens and towels were yellow and ripped. But the worse was when a month later they double charged my AMEX card and my bank card, when I called the Latham hotel to correct this, I was directed to Serita Steptau, who was extremely rude, impolite, uncaring, and plain simple a disgusting person. She said that she had reviewed my case! (what does that mean my case? It was their mistake) and that she was not going to return my money and that I would have to get this fix with my AMEX and my bank directly and hanged up on me. I then called back and asked to speak with the General Manager, he did not return any of my calls and when my spouse and I emailed him, his response was unprofessional and uncaring. Thank goodness the AMEX customer service is top notched and put this funds back on my card. DO NOT STAY IN THIS PLACE it was the must horrible experience. There are many hotels around the area that are better qualified to treat customers with kindness and high level of customer care.
Reviewed by: lilii from on May 06 2009
I can't really believe some of the reviews for the Latham..wonder if mgmt. is cooking the books. The only positive for the Latham is its location at the heart of Rittenhouse Square.
Reviewed by: luc from on Nov 27 2008
I thought that the Latham was a great place to stay. There were several hotels I could've chosen, but I'm very glad that I chose the Latham. Never had a problem in the seven nights I was there. I used to travel a lot for business and the Latham was right up there with the big name hotels I've stayed at. The room was very comfortable, clean and well appointed! The hotel is in a great location. Walking distance to Independence Hall and the Liberty Bell. Will definitely stay there again!
Reviewed by: gmagg from on May 07 2008
I thought the hotel was in a great location. It was within walking distance to a lot of stores, sites and restaurants. The room was very clean and the valet parking was great!
Reviewed by: A Yahoo! Contributor from on Mar 17 2008
I like that you can walk to the shopping area and enjoy good food in the nice restaurants nearby and feel safe. The service there is great. I enjoy a good nights sleep the bed was just like sleeping at home; you could not hear all the noise on the busy streets below which is a plus after a busy day.
Reviewed by: A Yahoo! Contributor from on Oct 10 2007
Convenient, Clean and Affordable geat location near center city shopping and restraunts. Courteous staff, even decent parking rates! The next time I stay in Philadephia, I will call the this hotel before I call any others.
Reviewed by: A Yahoo! Contributor from on Dec 19 2005
Beautiful historical building, clean room. Overall great place to stay. The service was excellent. And in walking distances of shopping and great places to eat.
Reviewed by: Maggie from on Oct 04 2005
Very good and nice location, very friendly and helpful sevice and of course Phildelphia by itself is spectacular! Great for couples!
Reviewed by: Ula from on Oct 01 2005
Rittenhouse Square Lofty Accommodations
Back to Latham Hotel
The hotel was in a good location and central to shopping and most sights. However, after arriving late at night, we were very disappointed that there was no room service and no hotel bistro or cafe to get a bite to eat. On one day of our stay, the elevator was out of order for nearly 12 hours! People were standing around the lobby, waiting for them to be fixed, as there was a total of 4 seating spaces in the tiny lobby area. No effort was made to provide added seating, water, light snacks, etc. They even neglected to put an "out of order" sign on the elevator! One poor couple had cardiac and ortho problems and were stuck without their belongings, etc. There was never any attempt at an apology for this inconvenience.
Reviewed by: A Yahoo! Contributor from on Nov 09 2009
I checked into the Latham at 11:00 pm on a Friday night and went directly to sleep. I awoke at 1:30 am to itchiness and discomfort. I turned on the light to find the bed CRAWLING WITH BED BUGS. At least two dozen stood out on the white sheets. When I went to crush the bugs, they were engorged with my blood. The desk clerk told me that I needed to complain to the manager, who would not be in until after I had checked out. I left several messages, but none were returned.
Reviewed by: Gene from on Sep 13 2009
DO NOT STAY IN THIS PLACE. I arrived at the Latham Hotel on April 3rd. The Lobby was a small room with elevator doors and damp smell (Do not believe their Website pictures). Our room was not ready by check in time. The front desk clerk was on a personal call when we arrived and was rude and uncaring. The room was very outdated and smelled old, the carpet, curtains and bed covers were so old and extremely dirty, the linens and towels were yellow and ripped. But the worse was when a month later they double charged my AMEX card and my bank card, when I called the Latham hotel to correct this, I was directed to Serita Steptau, who was extremely rude, impolite, uncaring, and plain simple a disgusting person. She said that she had reviewed my case! (what does that mean my case? It was their mistake) and that she was not going to return my money and that I would have to get this fix with my AMEX and my bank directly and hanged up on me. I then called back and asked to speak with the General Manager, he did not return any of my calls and when my spouse and I emailed him, his response was unprofessional and uncaring. Thank goodness the AMEX customer service is top notched and put this funds back on my card. DO NOT STAY IN THIS PLACE it was the must horrible experience. There are many hotels around the area that are better qualified to treat customers with kindness and high level of customer care.
Reviewed by: lilii from on May 06 2009
I can't really believe some of the reviews for the Latham..wonder if mgmt. is cooking the books. The only positive for the Latham is its location at the heart of Rittenhouse Square.
Reviewed by: luc from on Nov 27 2008
I thought that the Latham was a great place to stay. There were several hotels I could've chosen, but I'm very glad that I chose the Latham. Never had a problem in the seven nights I was there. I used to travel a lot for business and the Latham was right up there with the big name hotels I've stayed at. The room was very comfortable, clean and well appointed! The hotel is in a great location. Walking distance to Independence Hall and the Liberty Bell. Will definitely stay there again!
Reviewed by: gmagg from on May 07 2008
I thought the hotel was in a great location. It was within walking distance to a lot of stores, sites and restaurants. The room was very clean and the valet parking was great!
Reviewed by: A Yahoo! Contributor from on Mar 17 2008
I like that you can walk to the shopping area and enjoy good food in the nice restaurants nearby and feel safe. The service there is great. I enjoy a good nights sleep the bed was just like sleeping at home; you could not hear all the noise on the busy streets below which is a plus after a busy day.
Reviewed by: A Yahoo! Contributor from on Oct 10 2007
Convenient, Clean and Affordable geat location near center city shopping and restraunts. Courteous staff, even decent parking rates! The next time I stay in Philadephia, I will call the this hotel before I call any others.
Reviewed by: A Yahoo! Contributor from on Dec 19 2005
Beautiful historical building, clean room. Overall great place to stay. The service was excellent. And in walking distances of shopping and great places to eat.
Reviewed by: Maggie from on Oct 04 2005
Very good and nice location, very friendly and helpful sevice and of course Phildelphia by itself is spectacular! Great for couples!
Reviewed by: Ula from on Oct 01 2005
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