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W Chicago City Center

Historic and Elegant Lodgings

Back to W Chicago City Center

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Excellent Service
My flight was delayed and I had an exhausting day of travel. At check-in they noticed I was flustered and offered me a complimentary beverage. Each time (I stayed 3 nights) I got off the elevator I was greeted by the friendly staff and door men. My room was a little small and I didn't have a premium view, but the hotel IS located in City Center. I would stay here again and definitely would recommend to a friend.

Reviewed by: Standards from on Feb 24 2009

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Finally, a hotel without 1970s decor.
I came here with my boyfriend a few months ago for a two-night stay. We had things planned around the city (concert, baseball game) so we didn't "chill" a lot in the room. The room was a little small in comparison to your typical hotel room. Although, my best friend did crash with us after a night at the bar, and she brought a pillow and blanket and set up her own nice little makeshift bed on the floor next to the window. She slept like a baby.

Reviewed by: Lacey from on Jan 02 2009

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Would stay here again
What I liked: Clean hotel, very comfortable bed and pillows, nice in room amenities (LG flat screen TV, Tivoli alarm clock, Bliss bath products, plenty of towels).

Reviewed by: Melissa from on Aug 04 2008

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Bad In Every Department
Trendy hotel, downtown Chicago should be fun and relaxing, but it's not. Room service orders get messed up and it takes several calls to get it right. Housekeeping will not keep doors open while cleaning, so they constantly slam doors as they go in and out of rooms to get supplies. They yell at each other across the hallway, so you cannot sleep in. When you go outside to get a taxi, they do not fetch it by the order of who came first. Taxi's are fetched only if they recognize you as a tipper. If it's your first day at the hotel, they probably won't remember you, so you go last! For price tag of the tiny rooms, this hotel is not worth staying in, even though the decore is trendy.

Reviewed by: A Yahoo! Contributor from on May 21 2008

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an ok stay with kids
I stayed here with my wife and three kids under the age of 6. Based on some of the reviews I read here, I was a little concerned that the hotel would not be kid-friendly. But our experience was a good one. Yes the atmosphere is clubby and trendy (I think 'cheesy' is a probably a better description), but the staff was kind and helpful. They were quick to send up a crib when we asked for one, and they were happy to give us a late (1pm) check-out. The room was smallish but clean.

Reviewed by: A Yahoo! Contributor from on Aug 27 2007

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W Standard of Excellence
Ignore the bad reviews written YEARS ago. The hotel room was very modern and clean. We checked in late Friday night and the lobby was buzzing and similar to that of a nightclub lounge. The "anytime/anywhere" service was great - we called and the staff brought our phone charges to our room from our car in valet!! This is not near night spots, but the staff is helpful and can direct you there. The locale is great if you want to shop south State.

Reviewed by: A Yahoo! Contributor from on Aug 22 2007

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Vacation without the kids
LIKES: The best thing about this hotel is it's location & the great customer service. The food at the hotel was great for breakfast and okay for dinner or after hours meals. The employees that worked in the hotel were extremely friendly & helpful. For example, a guy from the hotel called two night clubs for us and got the cover charge comped, which was really great!:-)

Reviewed by: A Yahoo! Contributor from on Jul 08 2007

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The best hotel I never stayed in
I never saw the hotel.

Reviewed by: Jeff from on Jun 02 2007

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Great place to stay
This was my first trip to Chicago and was a little bit nervous upon arriving and how to get to our hotel but the employees at the Metra were very helpful, and we got to our hotel with no problems.

Reviewed by: Judy from on Oct 09 2006

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Impressed
First I want to say I got this hotel on priceline for $75/night. I prefer boutique hotels that are chic and contemporary. The beds were amazing. The staff was very helpful and the concierge set up my spa appointment as soon as I got there (located off-site as they do not have one). Room service was quick but over-priced. I paid $16 for a burger that tasted like fuel. The chicken penne was great though. The bathrooms are TINY though and it is tough for two people. I will definitely return ESPECIALLY for $75/night!

Reviewed by: Jessica K from on Jul 13 2006
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