Renaissance Fallsview Hotel
Luxurious and lavish
Back to Renaissance Fallsview Hotel
Accomodations were not as promised even though I had a confirmation. staff was unfriendly and not helpful including supervisors/magers. Did not deserve a 4 or 5 diamond AAA rating. No drawer space in Junior suite. Concierge was not helpful if not booking a tour thru them. Promised a refund on 2 rooms that did not meet required accomodations and did not receive it even though booked thru AAA. Under major construction that was not posted on website. Valet parking was a nightmare due to construction. Worts experience we ever had at a highly rated AAA hotel. Never again and we booked 3 rooms!
Reviewed by: A Yahoo! Contributor from on Nov 22 2009
Charged extra $20 for the magazines we didn't read. Room not clean; with unwanted spiders and insects. The ice machines were broken. Never come here. Consider the Fallsview Casino across the Street.
Reviewed by: RachaelLeanna from on Oct 25 2009
I truly liked our stay here. The room was VERY clean. The rooms are older but the main areas are nice & very modern. We purchased a package that included attraction tickets & full breakfast for 2 days & dinner for 1 day for 2 people. Yes, the parking is $10 u.s. but you will find that parking all around the area is between $10-$20. I liked the fact you self park & you can park right at the hotel. They also have security outside of the hotel.The area around the hotel is safe both during the ay & at night. The hotel staff was very nice & helpful. Having 2 stores right on the property makes it very handy. There were many families with children, which often means a very noisy time but we never had any problems with noise.
Reviewed by: c. from on Aug 23 2009
I cancelled my reservation before 3 days of my stay, but they charged my credit card.When i called back they are transferring the call to here and there and not responding properly. I did not get my money back till now.So think twice before going to this Hotel....
Reviewed by: BABU K from on Jul 07 2009
One of the worst experiences I ever had with a hotel. First of all I found that there is no self parking, that there is only valet parking and it is $20 a day where everywhere else it is either free or $5-$10 no matter how days you are there. Next the hotel itself had that cheap motel, the hourly ones, stirring around the hallways as well as the room. The pool was filthy and filter was not even on. We were told that is filter wasn’t on because it was cycling itself, what pool filter cycles itself. There was no hot water for the shower. Then the next morning, real early, the fire alarm goes off, not because there is a fire or smoke but because the smoke detector is full of water. It then fell off the ceiling and a waterfall of water was coming from where the detector was. I then went to talk to the front desk, because I was not staying another night. After explaining the situation to them all they wanted to know is when are we leaving to eat breakfast so they can fix the room, I said with water coming out of the ceiling like that there is no way they can fix it for us to sleep in the same room again. I told them that I am not staying another night, so they wanted to charge me for the next night. I told them I wanted to speak to a manager, the person went into the back room and came out alone with no manager and told me the manager said they will not charge for the next night, but I wanted to talk to a manager, so I had to tell the person to go back into the room and tell the manager to come out here. HORRIBLE costumer service!! It was like they did not want to hear nor do anything to fix the problem, I ADVISE YOU NOT TO GO TO THIS HOTEL!!!
Reviewed by: A Yahoo! Contributor from on May 19 2009
Absolutely the most horrible hotel stay I've ever had!! My boyfriend and I booked 2 nights at this hotel, but could only stand to stay here for 1 night. Upon our arrival, I was shocked to find that there is no self-parking available. This hotel only has a valet service for which they charge $20 per day!! I'm sorry but I'm just not comfortable giving my car keys to someone I don't know and having to pay for it.
Reviewed by: kathy from on May 19 2009
First thing we show up and they tell us its Valet parking only and you have to pay $20 a day or park somewhere else and walk back. Then our room was switched from what we booked, from a king bed no smoking to 2 doubles and on a smoking floor, but they did spray airfreshener in the room. I was told they would take off $50 for the mistake which was ok until I checked out and they said no we are not giving you anything off the cost and that it was never said. I would not go back here no matter what the deal.
Reviewed by: Jack from on Mar 30 2009
We booked the hotel on Aug 1st 2008 for a reasonable price. To our disappointment the city view is more of a contruction site view. The window is dirty and carpet is spotty. That is not a begin of the ordeal yet. Upon return from the Falls around 10:30pm the hotel fire alarm went off and all guests were not allowed in until around 11:00pm. We went up to our room and as soon as we tried to sleep the alarm went off again. My wife (7 months prenant) and I (carried my 2 years old) walking all the way from 12 floor(we asked for high floor hoping for a good view). For the safety of our family we checked out and asked for a refund but the hotel manager refused unprofessionally. Many guests checked out that night and no one get a refund. Even without the fire alarm, the hotel still below average for that price. However, valet service and location are good though.
Reviewed by: A Yahoo! Contributor from on Sep 03 2008
- It was hard to understand the 4 star rating. Seemed more like 3 stars.
Reviewed by: A Yahoo! Contributor from on Aug 15 2008
The staff was friendly. The hotel is a 5-10 minute walk to the falls. It is accessible to many restaurants and other attractions. The rooms were a little on the small side, but very nice. The rooms were clean.
Reviewed by: Laura from on Jun 28 2008
Luxurious and lavish
Back to Renaissance Fallsview Hotel
Accomodations were not as promised even though I had a confirmation. staff was unfriendly and not helpful including supervisors/magers. Did not deserve a 4 or 5 diamond AAA rating. No drawer space in Junior suite. Concierge was not helpful if not booking a tour thru them. Promised a refund on 2 rooms that did not meet required accomodations and did not receive it even though booked thru AAA. Under major construction that was not posted on website. Valet parking was a nightmare due to construction. Worts experience we ever had at a highly rated AAA hotel. Never again and we booked 3 rooms!
Reviewed by: A Yahoo! Contributor from on Nov 22 2009
Charged extra $20 for the magazines we didn't read. Room not clean; with unwanted spiders and insects. The ice machines were broken. Never come here. Consider the Fallsview Casino across the Street.
Reviewed by: RachaelLeanna from on Oct 25 2009
I truly liked our stay here. The room was VERY clean. The rooms are older but the main areas are nice & very modern. We purchased a package that included attraction tickets & full breakfast for 2 days & dinner for 1 day for 2 people. Yes, the parking is $10 u.s. but you will find that parking all around the area is between $10-$20. I liked the fact you self park & you can park right at the hotel. They also have security outside of the hotel.The area around the hotel is safe both during the ay & at night. The hotel staff was very nice & helpful. Having 2 stores right on the property makes it very handy. There were many families with children, which often means a very noisy time but we never had any problems with noise.
Reviewed by: c. from on Aug 23 2009
I cancelled my reservation before 3 days of my stay, but they charged my credit card.When i called back they are transferring the call to here and there and not responding properly. I did not get my money back till now.So think twice before going to this Hotel....
Reviewed by: BABU K from on Jul 07 2009
One of the worst experiences I ever had with a hotel. First of all I found that there is no self parking, that there is only valet parking and it is $20 a day where everywhere else it is either free or $5-$10 no matter how days you are there. Next the hotel itself had that cheap motel, the hourly ones, stirring around the hallways as well as the room. The pool was filthy and filter was not even on. We were told that is filter wasn’t on because it was cycling itself, what pool filter cycles itself. There was no hot water for the shower. Then the next morning, real early, the fire alarm goes off, not because there is a fire or smoke but because the smoke detector is full of water. It then fell off the ceiling and a waterfall of water was coming from where the detector was. I then went to talk to the front desk, because I was not staying another night. After explaining the situation to them all they wanted to know is when are we leaving to eat breakfast so they can fix the room, I said with water coming out of the ceiling like that there is no way they can fix it for us to sleep in the same room again. I told them that I am not staying another night, so they wanted to charge me for the next night. I told them I wanted to speak to a manager, the person went into the back room and came out alone with no manager and told me the manager said they will not charge for the next night, but I wanted to talk to a manager, so I had to tell the person to go back into the room and tell the manager to come out here. HORRIBLE costumer service!! It was like they did not want to hear nor do anything to fix the problem, I ADVISE YOU NOT TO GO TO THIS HOTEL!!!
Reviewed by: A Yahoo! Contributor from on May 19 2009
Absolutely the most horrible hotel stay I've ever had!! My boyfriend and I booked 2 nights at this hotel, but could only stand to stay here for 1 night. Upon our arrival, I was shocked to find that there is no self-parking available. This hotel only has a valet service for which they charge $20 per day!! I'm sorry but I'm just not comfortable giving my car keys to someone I don't know and having to pay for it.
Reviewed by: kathy from on May 19 2009
First thing we show up and they tell us its Valet parking only and you have to pay $20 a day or park somewhere else and walk back. Then our room was switched from what we booked, from a king bed no smoking to 2 doubles and on a smoking floor, but they did spray airfreshener in the room. I was told they would take off $50 for the mistake which was ok until I checked out and they said no we are not giving you anything off the cost and that it was never said. I would not go back here no matter what the deal.
Reviewed by: Jack from on Mar 30 2009
We booked the hotel on Aug 1st 2008 for a reasonable price. To our disappointment the city view is more of a contruction site view. The window is dirty and carpet is spotty. That is not a begin of the ordeal yet. Upon return from the Falls around 10:30pm the hotel fire alarm went off and all guests were not allowed in until around 11:00pm. We went up to our room and as soon as we tried to sleep the alarm went off again. My wife (7 months prenant) and I (carried my 2 years old) walking all the way from 12 floor(we asked for high floor hoping for a good view). For the safety of our family we checked out and asked for a refund but the hotel manager refused unprofessionally. Many guests checked out that night and no one get a refund. Even without the fire alarm, the hotel still below average for that price. However, valet service and location are good though.
Reviewed by: A Yahoo! Contributor from on Sep 03 2008
- It was hard to understand the 4 star rating. Seemed more like 3 stars.
Reviewed by: A Yahoo! Contributor from on Aug 15 2008
The staff was friendly. The hotel is a 5-10 minute walk to the falls. It is accessible to many restaurants and other attractions. The rooms were a little on the small side, but very nice. The rooms were clean.
Reviewed by: Laura from on Jun 28 2008
