Swinging Hotel

         

Reviewed by: Elle from Perrysburg, Ohio, USA on Mar 9, 2007



Worst! Hotel!! Ever!!!
If you've heard the stories and figured they were exaggerations, don't fool yourself. Do not stay at this hotel if you desire anything in terms of quality and service. We have been going to NYC for the Westminster Kennel Club Dog Show for quite a while now. The Penn is the host hotel for this show, and it is convenient, but up until this year, we had never stayed there because of all the stories that we had heard. Unfortunatly, due to extenuating circumstances, we had to make our reservation at the Penn because we made our reservations late and the hotel that we usually booked was full. We figured "it can't be that bad," and "it's so close to the Garden." I don't care if they move the center court line at MSG to the lobby of the Penn, we will not be staying there again. When we arrived, we had to wait FOREVER for a bellman to assist us with our bags, and they won't LET you do it yourself -- some kind of union thing. We got into our room, and while it wasn't as bad as we had anticipated, we were less than impressed. It was a TINY room. An exciting part was the VERY LARGE bathtub, just perfect for a bubble bath - except when you collect the water in the tub, it was a brownish green color - EWW. So all was going well, until we came back from siteseeing our second day there - unable to get back into our room. Our key would not work. We went to the front desk for duplicate keys - they didn't work either. We waited in the hallway outside our room - mind you our show dogs were still locked inside our room - for 3 hours for someone to fix our door. After we finally were able to enter our door, they told us that we would have to move rooms, because they didn't know for sure what was wrong with our door and couldn't know for sure if it would happen again. So we loaded all of our stuff up on carts - we were there FOR the dog show and we had A LOT of stuff. And headed to the next room. This one was even tinier, AND the wall outside the bathroom was literally disintegrating, meanwhile dropping debris on the carpet. When we told the bellman that this room was unacceptable, he said that his shift was over and he had to go home, so he left our things in the hallway, and we waited for a different room, and a new bellman. Two more substantard rooms were offered before we arrived at one that would work. It was actually a room upgrade for us, and was quite spacious. Not good enough to make me ever want to go back. The next few days went by without anything remarkable to note. Then came time to check out. A storm was coming, and we wanted to leave in time to make it home (ohio) before we would be affected. So we got up early the day of check out and called down to the front desk to call for our car. They said when the car arrived we should call for a bellman. We waited almost an hour for the car, and when we called for the bellman, he said there would be an hour wait. It eneded up that we did get stuck in the snow and hour away from home, and if they hadn't made us wait twice - we likely would have made it home safely the same day.
Would you recommend this to a friend?
No

Why? / Why Not?
The bad things you hear about this hotel are true. I've heard other stories, but never any of them any good. Don't waste your money. If this is the area of town you want to stay in, shorten your trip by a day if money is an issue and stay in the Affini