InterContinental The Grand
Next to the Airport
Back to InterContinental The Grand
Signed up for insider shopping package but no one knew anything about it except for one person-sadly she was not around when needed. Not very helpful. I will not be going there anytime soon!!!
Reviewed by: sanjeev C from on Jul 07 2009
I had booked and prepaid a package deal for flight and 4 night hotel stay at this hotel through Travelocity in March 07. At first things were okay apart from minor nuisances like the porter walking in early morning despite the Do Not Disturb sign...and I used cash for all food items except for laundry towards the end of my stay when I began to run low on cash. I remember every receipt I signed along with the $27 USD for laundry just before leaving the hotel and had even asked front desk if there was anything else. Upon confirmation that everything was taken care of, I was very unpleasantly surprised to see that they charged an extra $500 literally a month after my trip! Upon calling Travelocity and being disappointed at their disinterest in helping, I repeated called this hotel only to be hung up on. I disputed this charge with my credit card company to which this hotel produced a forged receipt which the credit card company then accepted! It was incredibly disappointing and a lot of headache - has ruined my experiences as far as hotels go in Mumbai. Even if you pay them the rate, they will screw you over in unexpected ways and there is absolutely no justification for that!
Reviewed by: Gauri from on Mar 15 2009
For a five star hotel my stay at Interconetinental The Grand was disspointing. I clearly told them i was taking a midnight flight back home but i was forced to checkout at 12 in the afternoon. The reception refused to give me and extended stay inspite of me practically begging them. They say it was full house. Service is horrible and they have no compassion towards their customers. I wonder what happened to the saying the customers are always right. I wouldn't recommend everyone to stay there.
Reviewed by: A Yahoo! Contributor from on Nov 21 2007
The hotel is certainly beautiful and relaxing. The 24-hour fitness facilities were nice, and the breakfast buffet was phenomenal. I spent about 90 days here for an extended business assignment and felt right at home. Only complaints are that the location is rather noisy and polluted (near the airport) and the price is rather high.
Reviewed by: Jim from on Nov 07 2007
The unionized and militant staff do their best to trash the guest's experience. It starts with the front desk manager who tries to up the rate I have booked at -- "we cannot honor the rate you thought you got." It continues to housekeeping, who take hours to provide towels (room had been 'made' without towels.) Then they cannot charge lunch to my room, neither authorize my credit card -- only cash is acceptable. Finally they try to up the rate again as I check out.
Reviewed by: A Yahoo! Contributor from on Oct 14 2007
The hotel is well decorated and inviting. The people and service require an upgrade.
Reviewed by: A Yahoo! Contributor from on Mar 22 2007
as a werterner india is so very different to everything i know...this hotel softened the impact. very western and made the surroundings so much more familiar.
Reviewed by: harry from on Feb 15 2007
It often happens that something which looks inviting on the outside proves to be hollow inside.
Reviewed by: C from on Jan 27 2007
I stayed there November 2006,
Reviewed by: A Yahoo! Contributor from on Dec 28 2006
It was a very luxurious hotel I had ever visited. I stayed there for two nights. I felt that it wasn't a hotel but a palace!
Reviewed by: A Yahoo! Contributor from on Sep 21 2006
Next to the Airport
Back to InterContinental The Grand
Signed up for insider shopping package but no one knew anything about it except for one person-sadly she was not around when needed. Not very helpful. I will not be going there anytime soon!!!
Reviewed by: sanjeev C from on Jul 07 2009
I had booked and prepaid a package deal for flight and 4 night hotel stay at this hotel through Travelocity in March 07. At first things were okay apart from minor nuisances like the porter walking in early morning despite the Do Not Disturb sign...and I used cash for all food items except for laundry towards the end of my stay when I began to run low on cash. I remember every receipt I signed along with the $27 USD for laundry just before leaving the hotel and had even asked front desk if there was anything else. Upon confirmation that everything was taken care of, I was very unpleasantly surprised to see that they charged an extra $500 literally a month after my trip! Upon calling Travelocity and being disappointed at their disinterest in helping, I repeated called this hotel only to be hung up on. I disputed this charge with my credit card company to which this hotel produced a forged receipt which the credit card company then accepted! It was incredibly disappointing and a lot of headache - has ruined my experiences as far as hotels go in Mumbai. Even if you pay them the rate, they will screw you over in unexpected ways and there is absolutely no justification for that!
Reviewed by: Gauri from on Mar 15 2009
For a five star hotel my stay at Interconetinental The Grand was disspointing. I clearly told them i was taking a midnight flight back home but i was forced to checkout at 12 in the afternoon. The reception refused to give me and extended stay inspite of me practically begging them. They say it was full house. Service is horrible and they have no compassion towards their customers. I wonder what happened to the saying the customers are always right. I wouldn't recommend everyone to stay there.
Reviewed by: A Yahoo! Contributor from on Nov 21 2007
The hotel is certainly beautiful and relaxing. The 24-hour fitness facilities were nice, and the breakfast buffet was phenomenal. I spent about 90 days here for an extended business assignment and felt right at home. Only complaints are that the location is rather noisy and polluted (near the airport) and the price is rather high.
Reviewed by: Jim from on Nov 07 2007
The unionized and militant staff do their best to trash the guest's experience. It starts with the front desk manager who tries to up the rate I have booked at -- "we cannot honor the rate you thought you got." It continues to housekeeping, who take hours to provide towels (room had been 'made' without towels.) Then they cannot charge lunch to my room, neither authorize my credit card -- only cash is acceptable. Finally they try to up the rate again as I check out.
Reviewed by: A Yahoo! Contributor from on Oct 14 2007
The hotel is well decorated and inviting. The people and service require an upgrade.
Reviewed by: A Yahoo! Contributor from on Mar 22 2007
as a werterner india is so very different to everything i know...this hotel softened the impact. very western and made the surroundings so much more familiar.
Reviewed by: harry from on Feb 15 2007
It often happens that something which looks inviting on the outside proves to be hollow inside.
Reviewed by: C from on Jan 27 2007
I stayed there November 2006,
Reviewed by: A Yahoo! Contributor from on Dec 28 2006
It was a very luxurious hotel I had ever visited. I stayed there for two nights. I felt that it wasn't a hotel but a palace!
Reviewed by: A Yahoo! Contributor from on Sep 21 2006
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