Matterhorn (The)
Small, late-night drinking venue
Back to Matterhorn (The)
I had eaten at Matterhorn for dinner before and was again returning to Wellington for business. I decided to take my clients to Matterhorn for a business lunch. Only to be presented with a bill for wine that was not ordered. The wine I had requested was on the prior page on the wine list at $70 per bottle, the wine that was provided was $130 per bottle. Upon questioning the waitstaff I was told that it was the customers responsibility to check the labels of the wine bottles. Even though I had pointed directly to the wine I requested on the page. The wait staff and the duty manager then decided to create a scene whilst I had my business colleagues at the table. This continued for 30 mins to the point the waitress threw a hissy fit and smashed the empty bottle of wine that she removed from the bin to show the different labels. What an experience, only to be told that I was at fault and no responsibility at the staff at Matterhorn. I have now shared my experience with many colleagues and the internet, this bar with its many awards soon is losing its lustre based on sheer arrogance and rudeness. NEVER AGAIN!!
Reviewed by: A Yahoo! Contributor from on Jul 01 2009
this place has quite a lot of different areas; a dim bar for drinking, a open resteraunt area, a outdoor area and a kinda hidden cozy lounge area. it's all dimly lit. service is some of the best in town.
Reviewed by: A Yahoo! Contributor from on Oct 10 2004
Small, late-night drinking venue
Back to Matterhorn (The)
I had eaten at Matterhorn for dinner before and was again returning to Wellington for business. I decided to take my clients to Matterhorn for a business lunch. Only to be presented with a bill for wine that was not ordered. The wine I had requested was on the prior page on the wine list at $70 per bottle, the wine that was provided was $130 per bottle. Upon questioning the waitstaff I was told that it was the customers responsibility to check the labels of the wine bottles. Even though I had pointed directly to the wine I requested on the page. The wait staff and the duty manager then decided to create a scene whilst I had my business colleagues at the table. This continued for 30 mins to the point the waitress threw a hissy fit and smashed the empty bottle of wine that she removed from the bin to show the different labels. What an experience, only to be told that I was at fault and no responsibility at the staff at Matterhorn. I have now shared my experience with many colleagues and the internet, this bar with its many awards soon is losing its lustre based on sheer arrogance and rudeness. NEVER AGAIN!!
Reviewed by: A Yahoo! Contributor from on Jul 01 2009
this place has quite a lot of different areas; a dim bar for drinking, a open resteraunt area, a outdoor area and a kinda hidden cozy lounge area. it's all dimly lit. service is some of the best in town.
Reviewed by: A Yahoo! Contributor from on Oct 10 2004
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