Hotel Loretto
Luxurious historic setting
Back to Hotel Loretto
Reviewed by: Charlotte from Austin, TX, USA on May 15, 2009
My friend, a bed and breakfast owner in NM, and I (live outside of Austin, TX) were in town staying at this establishment in order to collaborate on a book. We arrived last Sunday, and everything seemed to be acceptable. The valet normally did a good job at retrieving the vehicle on a timely basis, and I attribute that to tipping $ 5 per service. The maid service was also good, and I tipped them $ 5 per day. We frequented the restaurant and bar, and I always tipped 20%. Further, I was ALWAYS cordial to the staff. We stayed at least two days longer than anticipated, as my friend had to be hospitalized overnight at St. Vincent's due to re-injury of her ribs suffered when someone rear-ended her vehicle last year. The doctors also suspected that she may have suffered a heart attack, but she is still waiting for the results of all tests. Last night, after dining at the hotel restaurant and spending $ 141 before the tip, my friend and I returned to the room. She jumped into her bed immediately, as she is still not in good condition after this health scare. I turned back the comforter cover to get ready for bed myself, as we planned to leave the hotel early and to have breakfast on the way back to drop off my friend at her place. I was shocked to find a small, round, brown bug under the cover!!! I took a drinking glass and showed it to my friend, who was familiar with the bedbug epidemic currently occurring throughout the U.S., as she is a bed and breakfast owner. She receives alerts via e-mail about various issues, including this one. We also looked at pictures of bedbugs online via my laptop. We were 100% certain that this was indeed a bedbug!!! I went downstairs immediately and showed it to the desk clerk, who was by herself, and there were at least two parties checking in. I requested to see the manager, and she advised me that there were NO managers on duty, which I find very strange, considering that this is a fairly large facility. I told her that I wanted a full refund, which she promised, but I told her that I needed to see a manager and also that I wanted someone to come to my room immediately to see the bugs crawling on the bed themselves. She advised me that there was no one who could come. I advised her that this was unacceptable. She told me that we could move to another room, and I tried to explain to her that my friend was already in bed and that she was still quite ill. Besides this point, it was already after 8 pm, and it would take us at least 30 minutes to move all of our belongings. On top of this, I told her that if this room had bedbugs, it was possible that the other rooms had them as well! I asked her if there was ANY manager on duty, and she advised me that there was just the restaurant manager on duty. I went back to the room, and I contacted this lady and requested that either she or one of her colleagues to come up. No one wanted to come up, even though we had just dined at the restaurant, and had complimented her personally on the food and the service. I told my friend that I was not sleeping in this bed, so I sat down in the leather chair next to the bed. My friend suggested that I take the comforter and to shake it out and to use that to cover up with. I started to do that, and I found THE NEXT BUG crawling on top of the comforter!!! I took a clean coffee cup and captured this bug and proceeded down to the restaurant, where I found the manager. She was becoming increasingly agitated when I told her that I wanted a full refund and that I wanted someone to come up to see for the bugs for themselves. I went back up to the room and called the front desk and told her that I wanted Security to come up when they come on shift at 11 pm. At 11:15 pm, there was a knock at my door. I opened the door, and a gentleman came storming in and introduced himself only as the General Manager. He did not even give his name. He told me that he was very upset that he had to come into the hotel just for this problem and that I had berated his employees for an hour. He told me that we could have moved to another room, and I advised HIM that my friend (now sleeping) was quite ill and had been hospitalized since we had stayed at his facility. Further, he told me that these were NOT bedbugs but "tree bugs." I asked him if he were an entomologist, and to this, I received NO reply. As we were at an impasse, he said that there was nothing else to discuss, and he stormed out. There was NO apology about the bugs, there was NO refund of any sort, etc. Consequently, I am calling every legal authority, etc. to make a formal complaint about this situation. I have traveled all over the world, and I have NEVER experienced anything like this. PLEASE DO NOT STAY IN THEIR HOTEL, AS THE GENERAL MANAGER APPARENTLY HAS NO RESPECT FOR THE CLIENTS!!!
Would you recommend this to a friend?
No
Why? / Why Not?
Who wants bedbugs???
The outside of the hotel is lovely. The lobby and lounge are beautiful. The shops downstairs are great. The location is handy if you're only visiting to shop & eat downtown. And that's where the good review ends.
Reviewed by: kjcatjc from on Apr 02 2009
Watch out. Buyer beware. While the location is great, the devil is in the details. We paid extra for a "Vista" room that I understood would have some sort of view and a balcony. My wife called in advance and asked the hotel about the views and was excited about what she was told. Our room was of modest size, our view was of an air conditioner unit and a parking garage, our balcony was shared. When we requested a different room, they moved us 4 doors down with a view of a storage building and the same parking garage. We prepaid our reservation through Orbitz, but the hotel added a mandatory $10 per day "activity fee" to use the pool and fitness center. That's the first time I have ever had to pay a fee like that. In advance we requested a baby crib, they quoted us $30 per night for a crib!! We brought our own. That's the first time I've ever heard of a crib fee more than a few bucks, most offer them free. Apparently they don't trust you to leave a decent tip so they tack on a mandatory 20% tip at the spa. When I went to the front desk to check out, there were multiple guests complaining, so I left and went back later. When I returned there were different guests complaining at the front desk.
Reviewed by: Jeffrey from on Sep 23 2008
Hotel resevervations for higher price talked us into room with view of town and a balcony. View was block by stone wall and by roof. Stand on toes and could see sky. Room disappointing for price. Sink had no place to set anything. No lights by bed. TV did not work. Room very noisy. In summary, overpriced and there are definitely better places to stay in Santa Fe.
Reviewed by: A Yahoo! Contributor from on Aug 26 2008
We try to go to Santa Fe as often as possible and were very excited to stay at the Loretto! To say we were disappointed is an understatement. We checked in after 5:00 PM and were told that they could not find our reservations and once that was cleared up we were asked to wait for a few minutes while our room was readied. Okay - even though check-in is 4:00 PM. Then we were sent to a room that had not yet been cleaned up from the previous guests. We went back down and were given a new room where the towels were still wet. The first morning we showered and our tub did not drain properly - evidently nothing could be done, so we showered in 4 to 6-inches of water everyday. The second day we were there our coffee mugs were removed and no new ones were left for us. The morning we left, we made sure the 'Do Not Disturb' sign was on the door (check-out is 11:00 AM) we were dressing for breakfast and it was before 8:00 AM and housekeeping unlocked the door and walked right in. They apologized, but this was just the final straw to a total disappointing experience! We'll go back to Santa Fe, but not to the Loretto!
Reviewed by: BEVERLY from on Aug 18 2008
It was a very nice hotel and has nice and clean rooms. My family and I LOVED how the hotel was by a lot of things like the square and that we didnt have to use our car at all.
Reviewed by: SarahC from on Jul 21 2008
We held our June 2008 wedding here and it was absolutely wonderful! The service, food and decor were outstanding and the location made it a perfect setting for our guests to gather both before and after events. The hotel is under new and MUCH more professional management, so there were a few signs of repair/construction around the hotel as they spruce up this architectural jewel - but the repair work was not enough to disturb our enjoyment. We HIGHLY recommend the Inn at Loretto - just wonderful!
Reviewed by: A Yahoo! Contributor from on Jun 17 2008
The hotel is terrific. The exterior when you pull up looks just like a pueblo. The concierge told me that it is reminicent of the Taos Pueblo.
Reviewed by: A Yahoo! Contributor from on Jun 12 2008
Work was being done on the hotel and the floor we were on was bare, plastic on the hall rug and workman in the hall. Maid service missed several things...the room was an adjoining room and we could hear the conversations in the next room without trying. The decor was tacky. I expected more for the $300 a night room we had...won't go back there nor recommend it.
Reviewed by: John from on May 23 2008
I've been at the Loretto many, many times, with friends and family. Each visit has been very comfortable. The rooms are always clean and comfy and the staff is extremely accommodating and helpful. The location is acceptional - close to shops and restaurants. We have never stayed anywhere else except the Inn at Loretto. They usually have lowkey entertainment in the lounge...very nice. We're coming back in March.
Reviewed by: A Yahoo! Contributor from on Feb 18 2008
I love the location and the design of the rooms. The exterior as well as the interior are very impressive. It feels like home. Great for a romantic get away.
Reviewed by: A Yahoo! Contributor from on Mar 27 2006
Luxurious historic setting
Back to Hotel Loretto
Reviewed by: Charlotte from Austin, TX, USA on May 15, 2009
My friend, a bed and breakfast owner in NM, and I (live outside of Austin, TX) were in town staying at this establishment in order to collaborate on a book. We arrived last Sunday, and everything seemed to be acceptable. The valet normally did a good job at retrieving the vehicle on a timely basis, and I attribute that to tipping $ 5 per service. The maid service was also good, and I tipped them $ 5 per day. We frequented the restaurant and bar, and I always tipped 20%. Further, I was ALWAYS cordial to the staff. We stayed at least two days longer than anticipated, as my friend had to be hospitalized overnight at St. Vincent's due to re-injury of her ribs suffered when someone rear-ended her vehicle last year. The doctors also suspected that she may have suffered a heart attack, but she is still waiting for the results of all tests. Last night, after dining at the hotel restaurant and spending $ 141 before the tip, my friend and I returned to the room. She jumped into her bed immediately, as she is still not in good condition after this health scare. I turned back the comforter cover to get ready for bed myself, as we planned to leave the hotel early and to have breakfast on the way back to drop off my friend at her place. I was shocked to find a small, round, brown bug under the cover!!! I took a drinking glass and showed it to my friend, who was familiar with the bedbug epidemic currently occurring throughout the U.S., as she is a bed and breakfast owner. She receives alerts via e-mail about various issues, including this one. We also looked at pictures of bedbugs online via my laptop. We were 100% certain that this was indeed a bedbug!!! I went downstairs immediately and showed it to the desk clerk, who was by herself, and there were at least two parties checking in. I requested to see the manager, and she advised me that there were NO managers on duty, which I find very strange, considering that this is a fairly large facility. I told her that I wanted a full refund, which she promised, but I told her that I needed to see a manager and also that I wanted someone to come to my room immediately to see the bugs crawling on the bed themselves. She advised me that there was no one who could come. I advised her that this was unacceptable. She told me that we could move to another room, and I tried to explain to her that my friend was already in bed and that she was still quite ill. Besides this point, it was already after 8 pm, and it would take us at least 30 minutes to move all of our belongings. On top of this, I told her that if this room had bedbugs, it was possible that the other rooms had them as well! I asked her if there was ANY manager on duty, and she advised me that there was just the restaurant manager on duty. I went back to the room, and I contacted this lady and requested that either she or one of her colleagues to come up. No one wanted to come up, even though we had just dined at the restaurant, and had complimented her personally on the food and the service. I told my friend that I was not sleeping in this bed, so I sat down in the leather chair next to the bed. My friend suggested that I take the comforter and to shake it out and to use that to cover up with. I started to do that, and I found THE NEXT BUG crawling on top of the comforter!!! I took a clean coffee cup and captured this bug and proceeded down to the restaurant, where I found the manager. She was becoming increasingly agitated when I told her that I wanted a full refund and that I wanted someone to come up to see for the bugs for themselves. I went back up to the room and called the front desk and told her that I wanted Security to come up when they come on shift at 11 pm. At 11:15 pm, there was a knock at my door. I opened the door, and a gentleman came storming in and introduced himself only as the General Manager. He did not even give his name. He told me that he was very upset that he had to come into the hotel just for this problem and that I had berated his employees for an hour. He told me that we could have moved to another room, and I advised HIM that my friend (now sleeping) was quite ill and had been hospitalized since we had stayed at his facility. Further, he told me that these were NOT bedbugs but "tree bugs." I asked him if he were an entomologist, and to this, I received NO reply. As we were at an impasse, he said that there was nothing else to discuss, and he stormed out. There was NO apology about the bugs, there was NO refund of any sort, etc. Consequently, I am calling every legal authority, etc. to make a formal complaint about this situation. I have traveled all over the world, and I have NEVER experienced anything like this. PLEASE DO NOT STAY IN THEIR HOTEL, AS THE GENERAL MANAGER APPARENTLY HAS NO RESPECT FOR THE CLIENTS!!!
Would you recommend this to a friend?
No
Why? / Why Not?
Who wants bedbugs???
The outside of the hotel is lovely. The lobby and lounge are beautiful. The shops downstairs are great. The location is handy if you're only visiting to shop & eat downtown. And that's where the good review ends.
Reviewed by: kjcatjc from on Apr 02 2009
Watch out. Buyer beware. While the location is great, the devil is in the details. We paid extra for a "Vista" room that I understood would have some sort of view and a balcony. My wife called in advance and asked the hotel about the views and was excited about what she was told. Our room was of modest size, our view was of an air conditioner unit and a parking garage, our balcony was shared. When we requested a different room, they moved us 4 doors down with a view of a storage building and the same parking garage. We prepaid our reservation through Orbitz, but the hotel added a mandatory $10 per day "activity fee" to use the pool and fitness center. That's the first time I have ever had to pay a fee like that. In advance we requested a baby crib, they quoted us $30 per night for a crib!! We brought our own. That's the first time I've ever heard of a crib fee more than a few bucks, most offer them free. Apparently they don't trust you to leave a decent tip so they tack on a mandatory 20% tip at the spa. When I went to the front desk to check out, there were multiple guests complaining, so I left and went back later. When I returned there were different guests complaining at the front desk.
Reviewed by: Jeffrey from on Sep 23 2008
Hotel resevervations for higher price talked us into room with view of town and a balcony. View was block by stone wall and by roof. Stand on toes and could see sky. Room disappointing for price. Sink had no place to set anything. No lights by bed. TV did not work. Room very noisy. In summary, overpriced and there are definitely better places to stay in Santa Fe.
Reviewed by: A Yahoo! Contributor from on Aug 26 2008
We try to go to Santa Fe as often as possible and were very excited to stay at the Loretto! To say we were disappointed is an understatement. We checked in after 5:00 PM and were told that they could not find our reservations and once that was cleared up we were asked to wait for a few minutes while our room was readied. Okay - even though check-in is 4:00 PM. Then we were sent to a room that had not yet been cleaned up from the previous guests. We went back down and were given a new room where the towels were still wet. The first morning we showered and our tub did not drain properly - evidently nothing could be done, so we showered in 4 to 6-inches of water everyday. The second day we were there our coffee mugs were removed and no new ones were left for us. The morning we left, we made sure the 'Do Not Disturb' sign was on the door (check-out is 11:00 AM) we were dressing for breakfast and it was before 8:00 AM and housekeeping unlocked the door and walked right in. They apologized, but this was just the final straw to a total disappointing experience! We'll go back to Santa Fe, but not to the Loretto!
Reviewed by: BEVERLY from on Aug 18 2008
It was a very nice hotel and has nice and clean rooms. My family and I LOVED how the hotel was by a lot of things like the square and that we didnt have to use our car at all.
Reviewed by: SarahC from on Jul 21 2008
We held our June 2008 wedding here and it was absolutely wonderful! The service, food and decor were outstanding and the location made it a perfect setting for our guests to gather both before and after events. The hotel is under new and MUCH more professional management, so there were a few signs of repair/construction around the hotel as they spruce up this architectural jewel - but the repair work was not enough to disturb our enjoyment. We HIGHLY recommend the Inn at Loretto - just wonderful!
Reviewed by: A Yahoo! Contributor from on Jun 17 2008
The hotel is terrific. The exterior when you pull up looks just like a pueblo. The concierge told me that it is reminicent of the Taos Pueblo.
Reviewed by: A Yahoo! Contributor from on Jun 12 2008
Work was being done on the hotel and the floor we were on was bare, plastic on the hall rug and workman in the hall. Maid service missed several things...the room was an adjoining room and we could hear the conversations in the next room without trying. The decor was tacky. I expected more for the $300 a night room we had...won't go back there nor recommend it.
Reviewed by: John from on May 23 2008
I've been at the Loretto many, many times, with friends and family. Each visit has been very comfortable. The rooms are always clean and comfy and the staff is extremely accommodating and helpful. The location is acceptional - close to shops and restaurants. We have never stayed anywhere else except the Inn at Loretto. They usually have lowkey entertainment in the lounge...very nice. We're coming back in March.
Reviewed by: A Yahoo! Contributor from on Feb 18 2008
I love the location and the design of the rooms. The exterior as well as the interior are very impressive. It feels like home. Great for a romantic get away.
Reviewed by: A Yahoo! Contributor from on Mar 27 2006
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