Portola Hotel & Spa
Deluxe Resort with a View
Back to Portola Hotel & Spa
We arrived at 8:00 in the morning so we could enjoy the whole day and did not expect to check in so early but the person at the front desk was very nice and got us checked in right away. We loved the location which is within walking distance to everything we wanted to see. The Jack's restaurant was nice and cozy and had excellent food and service. Spike (our bartender) at the bar was very friendly and gave us alot of info about Monterey. Something that everyone should stop in and see is the history of California right behind the hotel. There is a walking tour that is very interesting. We didn't notice it right away. The only negative thing about the room was that is has no air conditioning but we were on the 6th floor and at night it cools off so we left the sliding glass door open and got a nice breeze. We weren't in the room during the day so it didn't affect us that much. We would definitely stay here again..
Reviewed by: Diana from on Sep 07 2009
We stayed here for 4 nights for our mini-moon. We very much enjoyed every part of our honeymoon except for this hotel. Lets see - they couldn't find a gift that a friend left for us, put us in the wrong room at first (an ugly view of the building next door, not the courtyard/ocean view we reserved) they called us at 7:30 *AM* on our first morning there to ask about something, and then again at 8:50, didnt clean our room one day, didn't have amenities listed in their book in the room, many little things. They get 2 stars because they did upgrade our room and send champagne to the room. But overall I would never recommend this place or stay there again. They claim to be a 5 star place, but are no better than a Ramada Inn. They claim to be so cheap but really it's because they nickel and dime you for every little thing. Internet was $10 a day, but free up the street at the Motel 6.
Reviewed by: Misticme from on Aug 10 2009
We were charged twice for $17.00 parking and $50.00 for something we didn't use . The people behind the desk can't seem to get it together . We are still waiting for our refund . The next step is Channel 7 and letting them try to get an explanation on the overcharges . The doormen and parking attendants were very helpful and courteous , I give them 5 stars . Even though the elevators were out of order our man walked down three flights of stairs with our luggage , under his arms and around his neck . We thank him for the extra effort . I really don't think that they read the reviews , so this will probably fall on deaf ears .
Reviewed by: A Yahoo! Contributor from on Aug 05 2009
Extremely bad customer service
Reviewed by: Derek from on Aug 05 2009
Misrepresentation at the time of making reservation and upon check-in.
Reviewed by: PeggieD from on May 12 2009
Poor Service and Over Priced
Reviewed by: MICHAELR from on Feb 27 2009
the hotel is at a great location, walking distance to the pier for food and sightsee. besides this convenience, the room is too pricey for it's worth.
Reviewed by: jenny from on Nov 16 2008
We originally checked into The Monterey Hotel, and it was AWFUL. We left before we even stepped in the room and called Portola Hotel to see if they had any rooms available. They did and the prices were very reasonable. The room was great, the staff was great. The hotel was very pretty. I would stay here again in a heartbeat.
Reviewed by: A Yahoo! Contributor from on Sep 19 2008
I am absolutely shocked that anyone would say that they had a less than wonderful experience at the Portola Hotel. Not being too familiar with the Monterey area, I relied heavily on the online hotel reviews and because of negative reviews, I actually cancelled our reservation and then re-scheduled at the last minute, deciding based on photos, to take a gamble. I AM SO GLAD I DID!
Reviewed by: ShannonS from on Mar 31 2008
PROS:
Reviewed by: A Yahoo! Contributor from on Sep 13 2007
Deluxe Resort with a View
Back to Portola Hotel & Spa
We arrived at 8:00 in the morning so we could enjoy the whole day and did not expect to check in so early but the person at the front desk was very nice and got us checked in right away. We loved the location which is within walking distance to everything we wanted to see. The Jack's restaurant was nice and cozy and had excellent food and service. Spike (our bartender) at the bar was very friendly and gave us alot of info about Monterey. Something that everyone should stop in and see is the history of California right behind the hotel. There is a walking tour that is very interesting. We didn't notice it right away. The only negative thing about the room was that is has no air conditioning but we were on the 6th floor and at night it cools off so we left the sliding glass door open and got a nice breeze. We weren't in the room during the day so it didn't affect us that much. We would definitely stay here again..
Reviewed by: Diana from on Sep 07 2009
We stayed here for 4 nights for our mini-moon. We very much enjoyed every part of our honeymoon except for this hotel. Lets see - they couldn't find a gift that a friend left for us, put us in the wrong room at first (an ugly view of the building next door, not the courtyard/ocean view we reserved) they called us at 7:30 *AM* on our first morning there to ask about something, and then again at 8:50, didnt clean our room one day, didn't have amenities listed in their book in the room, many little things. They get 2 stars because they did upgrade our room and send champagne to the room. But overall I would never recommend this place or stay there again. They claim to be a 5 star place, but are no better than a Ramada Inn. They claim to be so cheap but really it's because they nickel and dime you for every little thing. Internet was $10 a day, but free up the street at the Motel 6.
Reviewed by: Misticme from on Aug 10 2009
We were charged twice for $17.00 parking and $50.00 for something we didn't use . The people behind the desk can't seem to get it together . We are still waiting for our refund . The next step is Channel 7 and letting them try to get an explanation on the overcharges . The doormen and parking attendants were very helpful and courteous , I give them 5 stars . Even though the elevators were out of order our man walked down three flights of stairs with our luggage , under his arms and around his neck . We thank him for the extra effort . I really don't think that they read the reviews , so this will probably fall on deaf ears .
Reviewed by: A Yahoo! Contributor from on Aug 05 2009
Extremely bad customer service
Reviewed by: Derek from on Aug 05 2009
Misrepresentation at the time of making reservation and upon check-in.
Reviewed by: PeggieD from on May 12 2009
Poor Service and Over Priced
Reviewed by: MICHAELR from on Feb 27 2009
the hotel is at a great location, walking distance to the pier for food and sightsee. besides this convenience, the room is too pricey for it's worth.
Reviewed by: jenny from on Nov 16 2008
We originally checked into The Monterey Hotel, and it was AWFUL. We left before we even stepped in the room and called Portola Hotel to see if they had any rooms available. They did and the prices were very reasonable. The room was great, the staff was great. The hotel was very pretty. I would stay here again in a heartbeat.
Reviewed by: A Yahoo! Contributor from on Sep 19 2008
I am absolutely shocked that anyone would say that they had a less than wonderful experience at the Portola Hotel. Not being too familiar with the Monterey area, I relied heavily on the online hotel reviews and because of negative reviews, I actually cancelled our reservation and then re-scheduled at the last minute, deciding based on photos, to take a gamble. I AM SO GLAD I DID!
Reviewed by: ShannonS from on Mar 31 2008
PROS:
Reviewed by: A Yahoo! Contributor from on Sep 13 2007
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