Hyatt Regency
Copper Square Elegance
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Reviewed by: cean from PHOENIX, AZ, usa on Feb 15, 2005
About the Compass Room Restaurant- I just wanted to let you and all of your readers know that the service at this restaurant is awful. We happened to go there for Valentine’s dinner and it was a total disaster. The place was extremely busy and I think this stressed out the staff because the hostess was very rude to us from the very second we arrived. She seated us in the absolute worst table they had. The waiters would not get us any water, so I had to ask. The food was over priced and cold when we finally did get it. All in all it turned out to be a total waste of time. We will never go back to this place again. I will also recommend to all of the people I know that they stay clear as well. Thank you.
I stayed here overnight while on a recent business trip. Front desk staff wasn't very helpful; room service staff was friendly though. Room service menu is pricey and the hamburger I ordered was just OK, not great. The temperature controls in the room were difficult to operate and the room seemed too warm even overnight. The worst thing was when I woke up at 5:00 am to shower before leaving for the airport and the water was ICE COLD. Not even a hint of warmth. I called the front desk for help and they put me on hold as soon as they answered - twice - the second time I waited several minutes for them to pick the line up again but they never did. So I gave up and took an extremely cold and short shower. Unacceptable given the price range of this hotel.
Reviewed by: Andrea from on Aug 31 2009
There was no one there!!! We went in July, there weren't any people on the streets, the restaurants nearby were empty. The movie theater was a complete ghost town. I heard it was because of the heat and sandstorms but I've never seen anything like this before. It was 114 degrees our entire visit.
Reviewed by: SwtNSsy from on Aug 17 2009
customer service was the best i have ever had at a hotel the employees were happy to help with any questions we had. We ate at the Compass rest. Again I must say it took my breath away the service was great and everyone was friendly but the food, the food was to die for. We will recommed this stay to everyone only problem July in Phoenix not so pleasent. We went to a Diamondbacks game and was walking distance.
Reviewed by: NormaC from on Jul 07 2008
The Hyatt has a UPS Store for a business center. The most complete and convienent hotel business center I have ever had the pleasure of working with. The staff was friendly and helpful. The accomadations were a little tired for the price. Excellent location to the convention center.
Reviewed by: A Yahoo! Contributor from on Nov 16 2007
This Thanksgiving Buffet was the less than ordinary. While the Compass Room has a great view, food was cold, burnt and uninspired. Shrimp barely cooked and flavorless, turkey dry, bread stale, desserts tasted like refridgerated box cakes and pies. If they were created and baked on site, the pastry chef should be let go. I was so disappointed...the Hyatt, no less. We decided we would have been better off to eat at Islands, at least the price would have been more in line with the quality.
Reviewed by: A Yahoo! Contributor from on Apr 27 2007
Would you ever think that a hotel room would not have a window? Well - room 805 is windowless. When I checked in the clerk mentioned that my request for a king size bed could not be accomodated. Are you sure I asked and the clerk typed away and assigned me room 805. She wished me a pleasant evening and off I went to my room. It had a kind size bed! There were no windows! It was pitch black in the room. I never knew that there could be such a room at a "good" hotel. I demanded that the room be changed and the next thing I knew I was on a high floor with a king size bed. Why could they have not given me this room to begin with?
Reviewed by: A Yahoo! Contributor from on Apr 19 2007
OMG! U do not kno wat ur missing unless u've been here. I mite have been there 4 breakfast/dessert, but I can tell u rite from that visit how it was. The dessert to start with is soooooo goooooooooood. Their Blueberry Cappucino Espresso is tounge sothing. The service is really comfortable, and u can get a 360 view of ALL OF PHOENIX. Great for romantic dates or family get togethers. And the price is fair enough and not too expensive! I'm serious. U DO NOT KNO WAT UR MISSING PPLS!!!!!!! :D
Reviewed by: Manuel from on Feb 06 2007
I enjoyed my stay at the Hyatt Regency Phoenix. The Staff there was "Great" The Compass Restuarant , Beautifull View of the City.
Reviewed by: A Yahoo! Contributor from on Dec 09 2006
I've stayed at the Hyatt Regency three times in the past three years, every time I go to Phoenix and I love this hotel. It's a little pricey, but it is considered a four star on many travel websites. The rooms are great, the restaurants are amazing, and Einstein's Bagels downstairs is very convenient and inexpensive. I'm planning on staying here again in November '06.
Reviewed by: A Yahoo! Contributor from on Sep 18 2006
Unless you are here for a local sporting event, downtown is pretty lifelesss. Would suggest Scottsdale area. Overall amenities were nice and expected for this price range $175/night. Exceptionally quiet.
Reviewed by: Don from on Oct 26 2005
Copper Square Elegance
Back to Hyatt Regency
Reviewed by: cean from PHOENIX, AZ, usa on Feb 15, 2005
About the Compass Room Restaurant- I just wanted to let you and all of your readers know that the service at this restaurant is awful. We happened to go there for Valentine’s dinner and it was a total disaster. The place was extremely busy and I think this stressed out the staff because the hostess was very rude to us from the very second we arrived. She seated us in the absolute worst table they had. The waiters would not get us any water, so I had to ask. The food was over priced and cold when we finally did get it. All in all it turned out to be a total waste of time. We will never go back to this place again. I will also recommend to all of the people I know that they stay clear as well. Thank you.
I stayed here overnight while on a recent business trip. Front desk staff wasn't very helpful; room service staff was friendly though. Room service menu is pricey and the hamburger I ordered was just OK, not great. The temperature controls in the room were difficult to operate and the room seemed too warm even overnight. The worst thing was when I woke up at 5:00 am to shower before leaving for the airport and the water was ICE COLD. Not even a hint of warmth. I called the front desk for help and they put me on hold as soon as they answered - twice - the second time I waited several minutes for them to pick the line up again but they never did. So I gave up and took an extremely cold and short shower. Unacceptable given the price range of this hotel.
Reviewed by: Andrea from on Aug 31 2009
There was no one there!!! We went in July, there weren't any people on the streets, the restaurants nearby were empty. The movie theater was a complete ghost town. I heard it was because of the heat and sandstorms but I've never seen anything like this before. It was 114 degrees our entire visit.
Reviewed by: SwtNSsy from on Aug 17 2009
customer service was the best i have ever had at a hotel the employees were happy to help with any questions we had. We ate at the Compass rest. Again I must say it took my breath away the service was great and everyone was friendly but the food, the food was to die for. We will recommed this stay to everyone only problem July in Phoenix not so pleasent. We went to a Diamondbacks game and was walking distance.
Reviewed by: NormaC from on Jul 07 2008
The Hyatt has a UPS Store for a business center. The most complete and convienent hotel business center I have ever had the pleasure of working with. The staff was friendly and helpful. The accomadations were a little tired for the price. Excellent location to the convention center.
Reviewed by: A Yahoo! Contributor from on Nov 16 2007
This Thanksgiving Buffet was the less than ordinary. While the Compass Room has a great view, food was cold, burnt and uninspired. Shrimp barely cooked and flavorless, turkey dry, bread stale, desserts tasted like refridgerated box cakes and pies. If they were created and baked on site, the pastry chef should be let go. I was so disappointed...the Hyatt, no less. We decided we would have been better off to eat at Islands, at least the price would have been more in line with the quality.
Reviewed by: A Yahoo! Contributor from on Apr 27 2007
Would you ever think that a hotel room would not have a window? Well - room 805 is windowless. When I checked in the clerk mentioned that my request for a king size bed could not be accomodated. Are you sure I asked and the clerk typed away and assigned me room 805. She wished me a pleasant evening and off I went to my room. It had a kind size bed! There were no windows! It was pitch black in the room. I never knew that there could be such a room at a "good" hotel. I demanded that the room be changed and the next thing I knew I was on a high floor with a king size bed. Why could they have not given me this room to begin with?
Reviewed by: A Yahoo! Contributor from on Apr 19 2007
OMG! U do not kno wat ur missing unless u've been here. I mite have been there 4 breakfast/dessert, but I can tell u rite from that visit how it was. The dessert to start with is soooooo goooooooooood. Their Blueberry Cappucino Espresso is tounge sothing. The service is really comfortable, and u can get a 360 view of ALL OF PHOENIX. Great for romantic dates or family get togethers. And the price is fair enough and not too expensive! I'm serious. U DO NOT KNO WAT UR MISSING PPLS!!!!!!! :D
Reviewed by: Manuel from on Feb 06 2007
I enjoyed my stay at the Hyatt Regency Phoenix. The Staff there was "Great" The Compass Restuarant , Beautifull View of the City.
Reviewed by: A Yahoo! Contributor from on Dec 09 2006
I've stayed at the Hyatt Regency three times in the past three years, every time I go to Phoenix and I love this hotel. It's a little pricey, but it is considered a four star on many travel websites. The rooms are great, the restaurants are amazing, and Einstein's Bagels downstairs is very convenient and inexpensive. I'm planning on staying here again in November '06.
Reviewed by: A Yahoo! Contributor from on Sep 18 2006
Unless you are here for a local sporting event, downtown is pretty lifelesss. Would suggest Scottsdale area. Overall amenities were nice and expected for this price range $175/night. Exceptionally quiet.
Reviewed by: Don from on Oct 26 2005
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