Fairmount Hotel
Service at its Best
Back to Fairmount Hotel
Pulling up to the hotel we noticed the character and charm of the hotel . . . you really can say that The Fairmount Hotel is “The Jewel of San Antonio”, it sticks out as being so unique compared to the other hotels downtown.
Reviewed by: pricesmom015241 from on Jul 21 2008
I loved this hotel. We received stellar service and for a great price compared to other hotels in the San Antonio Convention Center area. The rooms were just beautiful, and antique furniture everywhere. We had a nice balcony room, and since we are smokers, we were able to step out onto the balcony and smoke, and watch the SA nightlife. The people who worked there were very nice and helpful. Valet parking worked perfectly, and my car was right behind the hotel when I needed something out of it.
Reviewed by: A Yahoo! Contributor from on Jul 24 2007
Restaurant was closed for "special functions". No breakfast, nothing. Nearest coffee is 3 blocks away.
Reviewed by: A Yahoo! Contributor from on Apr 30 2007
My wife had booked the hotel for a conference about four months ahead of time. We never received a written confirmation so she called in about a week ahead of the conference to confirm. She was told that the hotel has the reservation but cannot honor the price because it was not booked directly through the confernce booking agency. Needless to say that to such requirment was mentioned when originally booking. The further told us for them to honor the reservation we had to agree to a much higher price.
Reviewed by: A Yahoo! Contributor from on Jun 15 2006
I reserved a room in November 2005 for June 2006. I specifically asked for two beds as there were four of us for a convention (two adults, two big kids) I got a call today, one week before the convention that they only have a room with one bed available. It took them six months to call to tell me, leaving me in the lurch for a long planned trip that is six days from now.
Reviewed by: A Yahoo! Contributor from on Jun 14 2006
We had made reservations through Expedia two months ahead of time with our credit card being charged in full. After 22 hours of traveling, we arrive to find out that we have no room. The desk clerk said that expedia had cancelled our reservation although expedia showed no record of it. I had emailed the hotel directly four days earlier to inform them of late arrival, but did not receive an answer. The manager blamed the lack of email response on technical difficulties and our lack of room on expedia. It seems that they are adept at blaming others, but not adept at all at providing good service.
Reviewed by: A Yahoo! Contributor from on Mar 05 2006
The pictures are deceiving. it is not centrally located at all. I have to walk the distance to get to my conference. Room spacious and nice but not much more. The staff is ok for what is worth. If you are looking for a hotel where you won't see a soul then be my guest and stay there. If you are going for what you see in the internet however, you be dissapointed. No parking except for valet parking. There is too much bells and whistles about this hotel that is simply not true. Don't expect food service at this hotel. The restaurant was always closed. We had to go to other hotels to eat breakfast. that is how pathetic this place is.
Reviewed by: Bernardo Pohl from on Jan 08 2006
This hotel was outstanding. I have stayed there twice, and from the moment you pull into the driveway you are treated like a king. I would recomend this hotel with its beautiful rooms, amazing staff, and prime location to anybody.
Reviewed by: A Yahoo! Contributor from on Oct 17 2005
Don't ever stay here. Overpriced and lousy. The restaurant was closed because it "hosting catered events". No way to get coffee in the morning. My car was valet parked and returned to me with dirt and bird crap on it. No joke. Don't even think about trying to work in the room with antique (old) furniture and the deliberately short internet cable. So I gave up to watch TV, well, no remote control.
Reviewed by: A Yahoo! Contributor from on Jun 11 2005
Rooms are small and entire staff is unhelpful. This place advertised some kind of movie library, when we inquired about it the agent giggled and said it was under renovation. I would never ever stay here again.
Reviewed by: A Yahoo! Contributor from on Apr 30 2005
Service at its Best
Back to Fairmount Hotel
Pulling up to the hotel we noticed the character and charm of the hotel . . . you really can say that The Fairmount Hotel is “The Jewel of San Antonio”, it sticks out as being so unique compared to the other hotels downtown.
Reviewed by: pricesmom015241 from on Jul 21 2008
I loved this hotel. We received stellar service and for a great price compared to other hotels in the San Antonio Convention Center area. The rooms were just beautiful, and antique furniture everywhere. We had a nice balcony room, and since we are smokers, we were able to step out onto the balcony and smoke, and watch the SA nightlife. The people who worked there were very nice and helpful. Valet parking worked perfectly, and my car was right behind the hotel when I needed something out of it.
Reviewed by: A Yahoo! Contributor from on Jul 24 2007
Restaurant was closed for "special functions". No breakfast, nothing. Nearest coffee is 3 blocks away.
Reviewed by: A Yahoo! Contributor from on Apr 30 2007
My wife had booked the hotel for a conference about four months ahead of time. We never received a written confirmation so she called in about a week ahead of the conference to confirm. She was told that the hotel has the reservation but cannot honor the price because it was not booked directly through the confernce booking agency. Needless to say that to such requirment was mentioned when originally booking. The further told us for them to honor the reservation we had to agree to a much higher price.
Reviewed by: A Yahoo! Contributor from on Jun 15 2006
I reserved a room in November 2005 for June 2006. I specifically asked for two beds as there were four of us for a convention (two adults, two big kids) I got a call today, one week before the convention that they only have a room with one bed available. It took them six months to call to tell me, leaving me in the lurch for a long planned trip that is six days from now.
Reviewed by: A Yahoo! Contributor from on Jun 14 2006
We had made reservations through Expedia two months ahead of time with our credit card being charged in full. After 22 hours of traveling, we arrive to find out that we have no room. The desk clerk said that expedia had cancelled our reservation although expedia showed no record of it. I had emailed the hotel directly four days earlier to inform them of late arrival, but did not receive an answer. The manager blamed the lack of email response on technical difficulties and our lack of room on expedia. It seems that they are adept at blaming others, but not adept at all at providing good service.
Reviewed by: A Yahoo! Contributor from on Mar 05 2006
The pictures are deceiving. it is not centrally located at all. I have to walk the distance to get to my conference. Room spacious and nice but not much more. The staff is ok for what is worth. If you are looking for a hotel where you won't see a soul then be my guest and stay there. If you are going for what you see in the internet however, you be dissapointed. No parking except for valet parking. There is too much bells and whistles about this hotel that is simply not true. Don't expect food service at this hotel. The restaurant was always closed. We had to go to other hotels to eat breakfast. that is how pathetic this place is.
Reviewed by: Bernardo Pohl from on Jan 08 2006
This hotel was outstanding. I have stayed there twice, and from the moment you pull into the driveway you are treated like a king. I would recomend this hotel with its beautiful rooms, amazing staff, and prime location to anybody.
Reviewed by: A Yahoo! Contributor from on Oct 17 2005
Don't ever stay here. Overpriced and lousy. The restaurant was closed because it "hosting catered events". No way to get coffee in the morning. My car was valet parked and returned to me with dirt and bird crap on it. No joke. Don't even think about trying to work in the room with antique (old) furniture and the deliberately short internet cable. So I gave up to watch TV, well, no remote control.
Reviewed by: A Yahoo! Contributor from on Jun 11 2005
Rooms are small and entire staff is unhelpful. This place advertised some kind of movie library, when we inquired about it the agent giggled and said it was under renovation. I would never ever stay here again.
Reviewed by: A Yahoo! Contributor from on Apr 30 2005
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