Nebraska Furniture Mart
Legendary Furniture Mart of America
Back to Nebraska Furniture Mart
Bought a leather swivel rocker recliner in April 2009. June comes and the backing on the bottom that holds all the stuffing inside ripped in about ten places due to being VERY poor quality and obviously defective. ALL the stuffing where your legs rest fell out.Since I live 120 miles from the store NFM sends a tech from 45 miles away to look and take pictures. He was a NICE guy and knew what he was talking about.Said I needed a new seat assembly and ordered that from NFM. Obviously NFM looked at the pics and said the stuffing fell out,,,THEY sent more stuffing,,,with nothing to hold it in. I called tech and he reordered the seat assembly which I needed. NFM changes order to send me the foam seat UNDER the seat assembly,and other parts that were NOT needed. But NO seat assembly. I asked tech how my new seat assembly was to be stain treated since my old one was. It became the beginning of the end. He said he CANT stain guard it. NFM has to do that.
Reviewed by: A Yahoo! Contributor from on Oct 31 2009
NFM is a great place to shop. We have been customers for over 45 years and have never found better prices or service anywhere. Never had a problem with any product or service. Would recommend Nebraska Furniture Mart to anyone for anything.
Reviewed by: A Yahoo! Contributor from on Oct 10 2009
I will never do business with Nebraska Furniture Mart again. The delivery personnel were unprofessional and disrespectful in my home. I voiced my complaints to customer service but heard nothing in return. The mattress exchange policy was poorly explained and we now have the option of paying an additional $500 to purchase another mattress or keep the same mattress we are not pleased with. I am very disappointed and angered by the service we received and quality of the products.
Reviewed by: A Yahoo! Contributor from on Jul 22 2009
My expereince at nebraska furniture mart started out plesant I purchased over 10,000 of furniture at the mart. They told me that they were not able to deliver to me so I picked up the merchandise. As soon as I got the furniture home it was a nightmare. The dining room table had a huge crack in it, the end table tons of scratches. The worst however was that I ordered a french hall chest and instead they sent me a curio and charged me for it When I called up that day to tell them about the damaged pieces and curio. They told me that the french hall console was mistagged with the curio and that was why I recived the wrong piece. They then told me that they were unable to pick up the curio because it was out of delivery zone but if we did not bring it back we would be charged for it. They told us they would meet us halfway but it would have to be a month later. I was nervous that the curio would break in transport ( it was glass) and then we would be held responsible the customer service rep told me we would not be responsible for any damages. When I called to find out what time to meet them (because they never called me) they told me that they made a mistake and that they were coming the following week. I now had to unload the curio again and load it back up the following week. The next week I called them the day before to confirm ( they never called me again) they said that they needed me to give them a place to meet. I just moved and was new to the area and didnt know of a place in the town I was to meet them in. The man then said it was fine and the driver would call half our before he got there and we would figure out a place to meet. The next day I called in the morning to confirm knowing the trouble I had with them before they then told me that they were not coming because I did not give them a place to meet I explained to them that I had spoke to someone and we had worked something out they told me that they could not come without a place to meet and someone must have not have called me and let me know. They then told me it would take another month till I could meet them again and give them back the curio. I said no way and me and my husband decided to drive the 5 hours to omaha to bring it back because we were afraid that in a month they would tell us it would be to late to bring it back seeing the way customer service treated us before. We borrowed a trailer packed the curio up again and drove to omaha we called before to make sure we didnt need anything to return it and to ask where to return it to they said we didnt need anything and to go up to the drive up speakers. We did this and they informed us we needed a return number we then went inside go the return number. They took the curio from our trailer. It was in fact broken. A manager came out and inspected the curio. He told us we would not be held responsible because of the situation. Three days later we were called by a customer service rep informing us that we were responsible to pay for the curio and our table that was scratched. I told them no way and explained that we recived the table scratched and the whole story about the curio. I spoke to the manager who told me not to worry and he would resolve it. He then called me two days later and told me I was still responsible to pay. After I told him no way was I paying for that another manager called me and told me I still had to pay. After a long argument she called me a liar and when I informed her that in buisness the customer is always right. She said " that is not true we dont belive the customer is always right here." I have been through the ringer with this company and have never been treated so badly. I am at a loss for what to do next, but I am not giving up without a fight. I will make it my buisness to inform evreyone I can how bad customer service they have. Nebraska furniture mart might have good prices but it is not worth it in the end trust me I know!
Reviewed by: nic from on Apr 01 2009
When a customer service manager yells at you, you know it's not the place to return, ever! We purchased a notebook computer two weeks ago. Brought it home and found out the sound wasn't working. Brought it back to NFM, and after a lengthy argument with a customer service supervisor, were finally allowed to exchange it for another one. Had to wait for it for two weeks, since they were out of stock. The new one had a key that was very obviously crooked. Brought it back, again. The customer service clerk just pulls the key, readjusts it, and says it's now fine. We are still hesitant and want to exchange. He says there's no reason. We insist that as a customer our hesitation is reason enough and ask for a manager. 10 minutes later a manager finally shows up and tells us it's up to the management team whether or not to exchange merchandise, and he decided not to. He ends up raising his voice at us, threatening they might not be interested in having us as customers any longer. Interestingly, when we shared this experience with friends and colleagues, some of them were not surprised. NFM is a big store and a perfect example of putting profit ahead of customer at any cost. We used to shop there a log. That's all in the past, especially considering that their sale advertisements normally end up being false anyway.
Reviewed by: A Yahoo! Contributor from on Mar 29 2009
Heres a neat thing for the management of the Mart to do. When they fire an employee they not only say "leave" they also ban and bar them. This is a viewed account from another employee who works in the same department. At least that is what they did to one security officer just a few weeks ago. He was fired for supposedly lieing to the security manager, however no proof of his wrong doing was shown. So when the officer was fired he got up and left, now these are the reseaons he was fired:
Reviewed by: A Yahoo! Contributor from on Jun 23 2008
Recently my Mother was visiting me and I took her to the Mart. She was interested in buying a 52 in. television for my Dad, we spent 5 minutes looking for a salesman only to find 5 of them playing video games. When we asked for help 3 said I am with another customer and one said he was one break, the salesmen left said and I quote "what do you need?". We told him we were looking at the large televisions, he scoffed and said "follow me". We followed him, he causually pointed out a couple and had the nerve to say "you do know they are pretty expensive right?" it felt like we were watching the scene on pretty woman were she goes to buy clothes and all the sales people tell her to get lost. Now let me clarify in saying that we don't look like we just walked off the street from a hard living, we do okay for ourselves.
Reviewed by: A Yahoo! Contributor from on Mar 21 2008
Never shipped merchandise that I had purchased two months ago. When I tried to talk to a manager, the customer service rep hung up on me.
Reviewed by: A Yahoo! Contributor from on Feb 25 2008
I am very dissapointed with the quality of service and truthfulness I have received from NFM. I bought a Lazyboy reclining sofa and a Sealy bedding set in the last year and a half. I had problems with both. The sofa was in stock when they took my money but they did not have one on the day it was to be delivered. So they delay and then bring me a piece that has a hole in the arm. To make a long frustrating experience short I ended up having to go through LazyBoy to get the problems all solved.
Reviewed by: A Yahoo! Contributor from on Jan 21 2008
I have to say that NFM is one of the greatest places to shop both for the discounts and the quality of the merchandise. Not to mention the friendly staff and atmosphere! Don't get me wrong, like any big business there are problems. No one is perfect. While as a customer we expect to be told everything upfront, many times we forget that as a purcharser of goods, any goods, we should also ask questions. Sometimes things happen, a manufacturer doesn't get their shipment out on time and so NFM doesn't get the product when they think they are going to, and in turn NFM now has to tell us the customer that we won't be getting what we ordered when we thought we would. No one wants to be the bearer of bad news, but the outstanding customer care team at NFM handles this with great care and consideration when the customer is concerned! They deal with customers who are disappointed or feel let down on a daily basis, and it doesn't help when there are some out there who only see what they want to see. I personally think that the NFM staff does an incredible job, in fact one that I would never want to have to do, and that everyone who has something bad to say should take a step back and remember that the whole picture is not always what you see right in front of you. Sometimes there are extenuating circumstances and before anyone jumps to conclusions they need to really take a look at what is going on, and why. Be honest some of you who wrote the bad reviews probably were not all that polite to the customer care reps. who tried to help you and so in turn were treated as you were treating. NFM has always done it's best to please the customer within reason. At least they have in my experience and so even when things go wrong, I continue to shop there because I remember that NFM is not producing and manufacturing the merchadise that I am buying and that one small hold up on the part of another player can make it seem like it is all NFM's fault when the truth is that just like anything else in life NFM can only do what they can with what they are given, including their customers!
Reviewed by: A Yahoo! Contributor from on May 25 2007
Legendary Furniture Mart of America
Back to Nebraska Furniture Mart
Bought a leather swivel rocker recliner in April 2009. June comes and the backing on the bottom that holds all the stuffing inside ripped in about ten places due to being VERY poor quality and obviously defective. ALL the stuffing where your legs rest fell out.Since I live 120 miles from the store NFM sends a tech from 45 miles away to look and take pictures. He was a NICE guy and knew what he was talking about.Said I needed a new seat assembly and ordered that from NFM. Obviously NFM looked at the pics and said the stuffing fell out,,,THEY sent more stuffing,,,with nothing to hold it in. I called tech and he reordered the seat assembly which I needed. NFM changes order to send me the foam seat UNDER the seat assembly,and other parts that were NOT needed. But NO seat assembly. I asked tech how my new seat assembly was to be stain treated since my old one was. It became the beginning of the end. He said he CANT stain guard it. NFM has to do that.
Reviewed by: A Yahoo! Contributor from on Oct 31 2009
NFM is a great place to shop. We have been customers for over 45 years and have never found better prices or service anywhere. Never had a problem with any product or service. Would recommend Nebraska Furniture Mart to anyone for anything.
Reviewed by: A Yahoo! Contributor from on Oct 10 2009
I will never do business with Nebraska Furniture Mart again. The delivery personnel were unprofessional and disrespectful in my home. I voiced my complaints to customer service but heard nothing in return. The mattress exchange policy was poorly explained and we now have the option of paying an additional $500 to purchase another mattress or keep the same mattress we are not pleased with. I am very disappointed and angered by the service we received and quality of the products.
Reviewed by: A Yahoo! Contributor from on Jul 22 2009
My expereince at nebraska furniture mart started out plesant I purchased over 10,000 of furniture at the mart. They told me that they were not able to deliver to me so I picked up the merchandise. As soon as I got the furniture home it was a nightmare. The dining room table had a huge crack in it, the end table tons of scratches. The worst however was that I ordered a french hall chest and instead they sent me a curio and charged me for it When I called up that day to tell them about the damaged pieces and curio. They told me that the french hall console was mistagged with the curio and that was why I recived the wrong piece. They then told me that they were unable to pick up the curio because it was out of delivery zone but if we did not bring it back we would be charged for it. They told us they would meet us halfway but it would have to be a month later. I was nervous that the curio would break in transport ( it was glass) and then we would be held responsible the customer service rep told me we would not be responsible for any damages. When I called to find out what time to meet them (because they never called me) they told me that they made a mistake and that they were coming the following week. I now had to unload the curio again and load it back up the following week. The next week I called them the day before to confirm ( they never called me again) they said that they needed me to give them a place to meet. I just moved and was new to the area and didnt know of a place in the town I was to meet them in. The man then said it was fine and the driver would call half our before he got there and we would figure out a place to meet. The next day I called in the morning to confirm knowing the trouble I had with them before they then told me that they were not coming because I did not give them a place to meet I explained to them that I had spoke to someone and we had worked something out they told me that they could not come without a place to meet and someone must have not have called me and let me know. They then told me it would take another month till I could meet them again and give them back the curio. I said no way and me and my husband decided to drive the 5 hours to omaha to bring it back because we were afraid that in a month they would tell us it would be to late to bring it back seeing the way customer service treated us before. We borrowed a trailer packed the curio up again and drove to omaha we called before to make sure we didnt need anything to return it and to ask where to return it to they said we didnt need anything and to go up to the drive up speakers. We did this and they informed us we needed a return number we then went inside go the return number. They took the curio from our trailer. It was in fact broken. A manager came out and inspected the curio. He told us we would not be held responsible because of the situation. Three days later we were called by a customer service rep informing us that we were responsible to pay for the curio and our table that was scratched. I told them no way and explained that we recived the table scratched and the whole story about the curio. I spoke to the manager who told me not to worry and he would resolve it. He then called me two days later and told me I was still responsible to pay. After I told him no way was I paying for that another manager called me and told me I still had to pay. After a long argument she called me a liar and when I informed her that in buisness the customer is always right. She said " that is not true we dont belive the customer is always right here." I have been through the ringer with this company and have never been treated so badly. I am at a loss for what to do next, but I am not giving up without a fight. I will make it my buisness to inform evreyone I can how bad customer service they have. Nebraska furniture mart might have good prices but it is not worth it in the end trust me I know!
Reviewed by: nic from on Apr 01 2009
When a customer service manager yells at you, you know it's not the place to return, ever! We purchased a notebook computer two weeks ago. Brought it home and found out the sound wasn't working. Brought it back to NFM, and after a lengthy argument with a customer service supervisor, were finally allowed to exchange it for another one. Had to wait for it for two weeks, since they were out of stock. The new one had a key that was very obviously crooked. Brought it back, again. The customer service clerk just pulls the key, readjusts it, and says it's now fine. We are still hesitant and want to exchange. He says there's no reason. We insist that as a customer our hesitation is reason enough and ask for a manager. 10 minutes later a manager finally shows up and tells us it's up to the management team whether or not to exchange merchandise, and he decided not to. He ends up raising his voice at us, threatening they might not be interested in having us as customers any longer. Interestingly, when we shared this experience with friends and colleagues, some of them were not surprised. NFM is a big store and a perfect example of putting profit ahead of customer at any cost. We used to shop there a log. That's all in the past, especially considering that their sale advertisements normally end up being false anyway.
Reviewed by: A Yahoo! Contributor from on Mar 29 2009
Heres a neat thing for the management of the Mart to do. When they fire an employee they not only say "leave" they also ban and bar them. This is a viewed account from another employee who works in the same department. At least that is what they did to one security officer just a few weeks ago. He was fired for supposedly lieing to the security manager, however no proof of his wrong doing was shown. So when the officer was fired he got up and left, now these are the reseaons he was fired:
Reviewed by: A Yahoo! Contributor from on Jun 23 2008
Recently my Mother was visiting me and I took her to the Mart. She was interested in buying a 52 in. television for my Dad, we spent 5 minutes looking for a salesman only to find 5 of them playing video games. When we asked for help 3 said I am with another customer and one said he was one break, the salesmen left said and I quote "what do you need?". We told him we were looking at the large televisions, he scoffed and said "follow me". We followed him, he causually pointed out a couple and had the nerve to say "you do know they are pretty expensive right?" it felt like we were watching the scene on pretty woman were she goes to buy clothes and all the sales people tell her to get lost. Now let me clarify in saying that we don't look like we just walked off the street from a hard living, we do okay for ourselves.
Reviewed by: A Yahoo! Contributor from on Mar 21 2008
Never shipped merchandise that I had purchased two months ago. When I tried to talk to a manager, the customer service rep hung up on me.
Reviewed by: A Yahoo! Contributor from on Feb 25 2008
I am very dissapointed with the quality of service and truthfulness I have received from NFM. I bought a Lazyboy reclining sofa and a Sealy bedding set in the last year and a half. I had problems with both. The sofa was in stock when they took my money but they did not have one on the day it was to be delivered. So they delay and then bring me a piece that has a hole in the arm. To make a long frustrating experience short I ended up having to go through LazyBoy to get the problems all solved.
Reviewed by: A Yahoo! Contributor from on Jan 21 2008
I have to say that NFM is one of the greatest places to shop both for the discounts and the quality of the merchandise. Not to mention the friendly staff and atmosphere! Don't get me wrong, like any big business there are problems. No one is perfect. While as a customer we expect to be told everything upfront, many times we forget that as a purcharser of goods, any goods, we should also ask questions. Sometimes things happen, a manufacturer doesn't get their shipment out on time and so NFM doesn't get the product when they think they are going to, and in turn NFM now has to tell us the customer that we won't be getting what we ordered when we thought we would. No one wants to be the bearer of bad news, but the outstanding customer care team at NFM handles this with great care and consideration when the customer is concerned! They deal with customers who are disappointed or feel let down on a daily basis, and it doesn't help when there are some out there who only see what they want to see. I personally think that the NFM staff does an incredible job, in fact one that I would never want to have to do, and that everyone who has something bad to say should take a step back and remember that the whole picture is not always what you see right in front of you. Sometimes there are extenuating circumstances and before anyone jumps to conclusions they need to really take a look at what is going on, and why. Be honest some of you who wrote the bad reviews probably were not all that polite to the customer care reps. who tried to help you and so in turn were treated as you were treating. NFM has always done it's best to please the customer within reason. At least they have in my experience and so even when things go wrong, I continue to shop there because I remember that NFM is not producing and manufacturing the merchadise that I am buying and that one small hold up on the part of another player can make it seem like it is all NFM's fault when the truth is that just like anything else in life NFM can only do what they can with what they are given, including their customers!
Reviewed by: A Yahoo! Contributor from on May 25 2007
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