Sheraton Tucson Hotel & Suites
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Back to Sheraton Tucson Hotel & Suites
We had some trouble with the internet in the room and had to use the lobby internet but the staff was so sweet and helpful and we only needed the internet for flight check in so it was ok.(can't complain over free internet) The room was large and well appointed, except the light over the sink was dim and that made dressing for all the parties that weekend tough. The bed was comfortable and we slept well. The pool was lovely and they have these fire pits at night with live music some nights which was very nice. The bathroom was small but clean. Breakfast by the pool was fantastic in the morning and a great start to the day. We would go back and for the money! for sure we would go back! The location was very good, central to all our needs. Parking was free and you could always find a spot. Our family joined us there for swimming and evening smores around the fire pits and were very impressed. The next trip we would stay there again, great value and comfortable beds what else does one need?! (just a makeup mirror)
Reviewed by: A Yahoo! Contributor from on Nov 03 2009
Shower broke, service was terrible and rude and to top it off, housekeeping stole my iPod!
Reviewed by: ChristopherZ from on May 24 2009
There were mountains of pigeon poop on our balcony and despite repeated attempts to get it removed we had to try to ignore the unsightly and unsanitary conditions. No follow-up from engineering, housekeeoing or the front desk...manager "unavailable".
Reviewed by: James from on Dec 30 2008
This particular location does NO good to the name Sheraton, I thought it would be nice, clean, good service....but came to my surprise it was totally the opposite. I stayed there for 4 nights; when I first made my reservation I asked for a non-smoking room, well when I got there I did get a "non-smoking room" that stunk like a smoking room, we got another room, which leaked all 4 nights, the carpet was dirty, the sheets were not so clean, housekeeping service needs to improve as well as hygine. As for me I will no longer stay in Sheraton Tucson.
Reviewed by: PYMR from on Jul 16 2008
We stayed at the Sheraton in Tucson for three nights because we had an event at the hotel and this made it much easier. I made sure before we started out on our trip that we had a NO smoking room with a king bed. I was reassured that was the case and paid for the first nights lodging. We arrived after driving for 7 hours and I asked again as we were checking in, “Is our room a NO smoking room with king bed and was told yes”. We proceeded to our room and in the hallway was a VERY strong hotel deodorizer type smell. When we opened the door to our room it was even stronger so we figured maybe the carpets or room had just been cleaned. We put our things away and only had a small amount of time to do this and then meet with some clients. When we got use to the antiseptic smell then we noticed to was in the room to mask the cigarette smell. We could not open window to let smell out because it was so over 100 degrees outside We are both non-smokers and it was like sleeping in a dirty ashtray. I woke up in the middle of the night very upset and then at 5 AM someone started smoking in another room and the smell came right into our room as if the person was smoking in our bathroom. I talked to the lady at the front desk and told her how unhappy I was and she wanted to move us but we were on a tight time frame so they gave us a free $20 meal. She also said, “I am sorry we put you in a smoking room”. I find it hard to believe they knew all the time that this was not a NON smoking room from the time we checked into the hotel. The next morning was the same thing we were awaken by the smell of cigarette smoke at 5 AM. The third night we got smart and let the fan run all night in the bathroom and that seemed to help. When you go to enter your room area they have a gate that looks like a prison gate. I helped another guest with entering and they said, “This sure doesn’t look like a Sheraton”. It has been updated from what I understand but it really needs more.
Reviewed by: A Yahoo! Contributor from on Jun 22 2008
The Sheraton in Tucson seems like a pretty solid hotel. The rooms are nice, there's a beautiful pool in the courtyard, and the facilities are overall quite solid. The restaurant isn't bad at all, and the rooms are large and clean. Based on all that, you would think it's a great place to stay if you're in town for a week.
Reviewed by: A Yahoo! Contributor from on Feb 08 2008
By no means is this a hotel a dump. But, it needs a lot of updating: Paint job, renovate rooms with adequate bathroom space, free internet service, just to name a few. It is very conveniently located to shops, canyons, and restaurants.
Reviewed by: A Yahoo! Contributor from on Apr 19 2007
Spacious suites, nice beds, generally very quiet, nice grounds and public areas. The ten dollar daily charge for interent service is a real negative, however, and really an out-of-date policy.
Reviewed by: Michael from on Feb 06 2007
Stayed in many and wasn't expecting this nice of a place in Tucson. For the price, this place is a definate winner!
Reviewed by: Duane from on Jul 12 2006
The photo overstates the condition of this place. The entire property is in desperate need of upgrading. The elevators, restaurants, and lobby areas are shabby and very dated. Housekeeping was good in the room but poor in the common areas. Our room was large and furniture was relatively new however the bathroom was nearly the smallest we have experienced. The front desk staff were civil but not very congenial as they always had their nose buried in their monitors. This is a very bad value unless you need to be next to the Medical Center. We won't be back.
Reviewed by: A Yahoo! Contributor from on Apr 09 2006
Reviewed by: MyTravelGuide on Sep 29, 2005
The staff was very friendly. the rooms are clean and comfortable and near by everything you... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
Very nice place to stay. I'd stay there... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
The hotel was in a great location. The staff seemed friendly. My family and I loved the breakfast, it made me feel like... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
The hotel was easy to get to and appealing to look at. The desk clerk was cold and not friendly. The room was clean but... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
I was very pleased with the hotel and all it had to... (read more)
Lavish Landscaping
Back to Sheraton Tucson Hotel & Suites
We had some trouble with the internet in the room and had to use the lobby internet but the staff was so sweet and helpful and we only needed the internet for flight check in so it was ok.(can't complain over free internet) The room was large and well appointed, except the light over the sink was dim and that made dressing for all the parties that weekend tough. The bed was comfortable and we slept well. The pool was lovely and they have these fire pits at night with live music some nights which was very nice. The bathroom was small but clean. Breakfast by the pool was fantastic in the morning and a great start to the day. We would go back and for the money! for sure we would go back! The location was very good, central to all our needs. Parking was free and you could always find a spot. Our family joined us there for swimming and evening smores around the fire pits and were very impressed. The next trip we would stay there again, great value and comfortable beds what else does one need?! (just a makeup mirror)
Reviewed by: A Yahoo! Contributor from on Nov 03 2009
Shower broke, service was terrible and rude and to top it off, housekeeping stole my iPod!
Reviewed by: ChristopherZ from on May 24 2009
There were mountains of pigeon poop on our balcony and despite repeated attempts to get it removed we had to try to ignore the unsightly and unsanitary conditions. No follow-up from engineering, housekeeoing or the front desk...manager "unavailable".
Reviewed by: James from on Dec 30 2008
This particular location does NO good to the name Sheraton, I thought it would be nice, clean, good service....but came to my surprise it was totally the opposite. I stayed there for 4 nights; when I first made my reservation I asked for a non-smoking room, well when I got there I did get a "non-smoking room" that stunk like a smoking room, we got another room, which leaked all 4 nights, the carpet was dirty, the sheets were not so clean, housekeeping service needs to improve as well as hygine. As for me I will no longer stay in Sheraton Tucson.
Reviewed by: PYMR from on Jul 16 2008
We stayed at the Sheraton in Tucson for three nights because we had an event at the hotel and this made it much easier. I made sure before we started out on our trip that we had a NO smoking room with a king bed. I was reassured that was the case and paid for the first nights lodging. We arrived after driving for 7 hours and I asked again as we were checking in, “Is our room a NO smoking room with king bed and was told yes”. We proceeded to our room and in the hallway was a VERY strong hotel deodorizer type smell. When we opened the door to our room it was even stronger so we figured maybe the carpets or room had just been cleaned. We put our things away and only had a small amount of time to do this and then meet with some clients. When we got use to the antiseptic smell then we noticed to was in the room to mask the cigarette smell. We could not open window to let smell out because it was so over 100 degrees outside We are both non-smokers and it was like sleeping in a dirty ashtray. I woke up in the middle of the night very upset and then at 5 AM someone started smoking in another room and the smell came right into our room as if the person was smoking in our bathroom. I talked to the lady at the front desk and told her how unhappy I was and she wanted to move us but we were on a tight time frame so they gave us a free $20 meal. She also said, “I am sorry we put you in a smoking room”. I find it hard to believe they knew all the time that this was not a NON smoking room from the time we checked into the hotel. The next morning was the same thing we were awaken by the smell of cigarette smoke at 5 AM. The third night we got smart and let the fan run all night in the bathroom and that seemed to help. When you go to enter your room area they have a gate that looks like a prison gate. I helped another guest with entering and they said, “This sure doesn’t look like a Sheraton”. It has been updated from what I understand but it really needs more.
Reviewed by: A Yahoo! Contributor from on Jun 22 2008
The Sheraton in Tucson seems like a pretty solid hotel. The rooms are nice, there's a beautiful pool in the courtyard, and the facilities are overall quite solid. The restaurant isn't bad at all, and the rooms are large and clean. Based on all that, you would think it's a great place to stay if you're in town for a week.
Reviewed by: A Yahoo! Contributor from on Feb 08 2008
By no means is this a hotel a dump. But, it needs a lot of updating: Paint job, renovate rooms with adequate bathroom space, free internet service, just to name a few. It is very conveniently located to shops, canyons, and restaurants.
Reviewed by: A Yahoo! Contributor from on Apr 19 2007
Spacious suites, nice beds, generally very quiet, nice grounds and public areas. The ten dollar daily charge for interent service is a real negative, however, and really an out-of-date policy.
Reviewed by: Michael from on Feb 06 2007
Stayed in many and wasn't expecting this nice of a place in Tucson. For the price, this place is a definate winner!
Reviewed by: Duane from on Jul 12 2006
The photo overstates the condition of this place. The entire property is in desperate need of upgrading. The elevators, restaurants, and lobby areas are shabby and very dated. Housekeeping was good in the room but poor in the common areas. Our room was large and furniture was relatively new however the bathroom was nearly the smallest we have experienced. The front desk staff were civil but not very congenial as they always had their nose buried in their monitors. This is a very bad value unless you need to be next to the Medical Center. We won't be back.
Reviewed by: A Yahoo! Contributor from on Apr 09 2006
Reviewed by: MyTravelGuide on Sep 29, 2005
The staff was very friendly. the rooms are clean and comfortable and near by everything you... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
Very nice place to stay. I'd stay there... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
The hotel was in a great location. The staff seemed friendly. My family and I loved the breakfast, it made me feel like... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
The hotel was easy to get to and appealing to look at. The desk clerk was cold and not friendly. The room was clean but... (read more)
Reviewed by: MyTravelGuide on Sep 29, 2005
I was very pleased with the hotel and all it had to... (read more)
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