Hotel Mayan Palace
With beautiful facilities
Back to Hotel Mayan Palace
I purchased a RCI voucher at a charity auction and ended up at the Mayan Palace. This was our sixth trip to Mexico in 4 years and we have also traveled extensively all over the world. This hotel is by far the worst I have I ever stayed in. The Mayan Palace is due for demolition in less than 2 years so you can imagine its current condition. Our first room 741, had a lovely view of the construction site of the new Mayan Palace. The sofas were stained, the thermostat was filthy and broken, the bed mattress super uncomfortable, the furniture was scratched up, the microwave was cracked, there were scores of little bugs all over, etc. You get the picture. I reached out to the front desk for help but was dismissed rightaway. My wife and I went down to the lobby and asked for the manager. After a lot of excuses, the duty manager offered to move us to another room, 553. A little cleaner and a partial pool view. The limited dining choices here are super overpriced and the majority of the wait staff is clueless. We did have a good dinner on the night of the shrimp buffet. The drinks are very weak and about $10 for a scotch and water! The pools are very nice as is the beautiful beach. The staff is very unfriendly, struggle with basic english and avoid helping you as much as they can. We spent a lot of time away from the hotel and in town. The front desk staff is particularly rude and the timeshare folks are everywhere. The Grand Mayan resort which is part of the complex looked a million times better in terms of decor, cleanliness and luxury. I offered to pay the difference and asked to be moved to the Grand Mayan but was told another story and declined. If you love to vacation in squalor, far from the sights, pay through the nose and enjoy insect bites, this is definetly the hotel for you!!! Otherwise, keep looking!!!
Reviewed by: A Yahoo! Contributor from on Feb 28 2009
I LOVE THIS RESORT ITS THE BEST IN ACAPULCO ,1 TOP OF THE LINE , STAY HERE AND YOU FEEL LIKE A MOVIE STAR, SERVICE IS AWSOME , THE POOL IS BREATH TAKING, BEAUTIFUL, ITS FUN ,ROMANTIC, RELAXING, THE FOOD IS GREAT.
Reviewed by: SUZI from on Jan 15 2009
i like this place because the pools are so awesome and the rooms are pretty cool!!! i reallt can't wait to summer!!!
Reviewed by: A Yahoo! Contributor from on Jan 12 2007
This is a wonderful resort with an excellent staff that accomadated our every need. Beautiful surroundings, nice easy walking beach, great food and golf what more could we ask for. We will return!! Hopefully very soon.
Reviewed by: A Yahoo! Contributor from on Jan 02 2007
I just got back from Acapulco. The Mayan Palace was great. The staff is very friendly. The pool is a mile long! The Ocean was very beautiful. They offer many things to do. I had a great time. You can do many things and they do fun things at night like contests and such. The prices at the restaurants were very very reasonable. Just gorgeous. Everything was perfect there.
Reviewed by: A Yahoo! Contributor from on Apr 10 2006
As a guest of an R.C.I. owner, I arrived Sunday Aug 28, the day before Katrina, and departed Sunday Sep 04th. Having been their guest many times over the past twenty-five years, I fully expected a Top Flight, four+ facility, as had always been our experience.
Reviewed by: A Yahoo! Contributor from on Sep 29 2005
I like everything, service, location, cleanliness, actvities,rooms, the pool was great, we really enjoy the food
Reviewed by: A Yahoo! Contributor from on Jul 06 2005
where dose one begin. the hotel is good but needs more improvment.We were polite and did the timeshare tour it was bad very very bad we kept saying this is not for us right now and then the big boys came in our daughter who is 6 was bored and upset this was 4 hours later. if i could have got up and leave i would have done the way they treat you is disgusting please do not take the tour you will regret it. i got my week on ebay for 400 check ebay out for good deals. but do not dare do the tour.
Reviewed by: gayle from on Jun 30 2005
Where to start? Ok, the Acapulco Mayan Palace is located on the "Diamante" zone, which is really close to the airport but very far from everything else. When you walk in, your eyes are just amaze at how clean, exotic and appealing the scenerey looks. The rooms are decent size, all with tiled floors and bathrooms, some with kitchenetes and useless baclonies. The furniture is outdated and very "colorful", the TVs were so outdated as well. The AC worked very well, can't compain about that. The biggest disappointment that almost ruined the trip was THE BED! It was as hard as a rock. We complained and they got us some pads, which eventually helped, but there's nothing like a Heavenly Bed from Westin hotels. Other than that, we really didn't have alot of complaints and we didn't really eat there, so I can't say that the prices were decent because usually resorts are pricey anyway. The resort also has the longest pool in the world, and it truly is long, so you can't complain that the pool was full of people! They also have like a small waterpark for the kids, almost made me want to go in there and enjoy it. The resort also has paddle boats, which may be fun if it wasn't so hot ('95F + humidity), and there is also a small train that goes aroun the entire resort, but it was out of service when we were there, seems like they are fixing it. We ventured out, there is a Walmart about 2 blocks away and a Mickey D's as well. If you do decide to go to the Zona Costera (where all the action, restaurants and nightlife takes place), you will have to pass Puerto Marques and it will eventually take you about 20-30 minutes to get there. The one good thing about beach next to the Mayan Palce is that it's not so populated like all the other beaches where the natives go to. It also has really great soft grey sand, unlike the rocky pebble sand from the other beaches. The disadvantage is that the waves are really high and strong, so if you're not a decent swimmer, stick to the swimming pool. Overall, in my opinion, this specific resort will come in handy to the people who don't wish to venture out and want to spend time with the family and kids. Teenagers may not enjoy the fact that they are away from all the "fun" stuff. If you do want to venture out, rent a car, don't even bother getting a Taxi because you will pay anywhere from $10-15 one way and it adds up. I don't know if I'll go back to Acapulco anytime soon, but now I know what to expect from Mayan Palace. Many people complain about the staff bugging them to go to the timeshare meetings and we said NO once and they left us alone. The Mayan Palace felt decent, but you may consider the Mayan Sea Garden instead, it's more up to date and it's all in the same resort, next to each other. Hope this helps.
Reviewed by: Ram from on May 24 2005
I loved being down in Acapulco! What a view! Right on the beach, lots of fun things to do, great people, multiple pools, bar next to the pool. It had huge rooms, comfortable beds, and excelent service! I even learned to speak more spanish! I deffinitly recomend this place to all, be you a couple or single. Theres just so much to do and its alot of fun for all ages! I hope you enjoy, I know I did!
Reviewed by: Amanda from on May 10 2005
With beautiful facilities
Back to Hotel Mayan Palace
I purchased a RCI voucher at a charity auction and ended up at the Mayan Palace. This was our sixth trip to Mexico in 4 years and we have also traveled extensively all over the world. This hotel is by far the worst I have I ever stayed in. The Mayan Palace is due for demolition in less than 2 years so you can imagine its current condition. Our first room 741, had a lovely view of the construction site of the new Mayan Palace. The sofas were stained, the thermostat was filthy and broken, the bed mattress super uncomfortable, the furniture was scratched up, the microwave was cracked, there were scores of little bugs all over, etc. You get the picture. I reached out to the front desk for help but was dismissed rightaway. My wife and I went down to the lobby and asked for the manager. After a lot of excuses, the duty manager offered to move us to another room, 553. A little cleaner and a partial pool view. The limited dining choices here are super overpriced and the majority of the wait staff is clueless. We did have a good dinner on the night of the shrimp buffet. The drinks are very weak and about $10 for a scotch and water! The pools are very nice as is the beautiful beach. The staff is very unfriendly, struggle with basic english and avoid helping you as much as they can. We spent a lot of time away from the hotel and in town. The front desk staff is particularly rude and the timeshare folks are everywhere. The Grand Mayan resort which is part of the complex looked a million times better in terms of decor, cleanliness and luxury. I offered to pay the difference and asked to be moved to the Grand Mayan but was told another story and declined. If you love to vacation in squalor, far from the sights, pay through the nose and enjoy insect bites, this is definetly the hotel for you!!! Otherwise, keep looking!!!
Reviewed by: A Yahoo! Contributor from on Feb 28 2009
I LOVE THIS RESORT ITS THE BEST IN ACAPULCO ,1 TOP OF THE LINE , STAY HERE AND YOU FEEL LIKE A MOVIE STAR, SERVICE IS AWSOME , THE POOL IS BREATH TAKING, BEAUTIFUL, ITS FUN ,ROMANTIC, RELAXING, THE FOOD IS GREAT.
Reviewed by: SUZI from on Jan 15 2009
i like this place because the pools are so awesome and the rooms are pretty cool!!! i reallt can't wait to summer!!!
Reviewed by: A Yahoo! Contributor from on Jan 12 2007
This is a wonderful resort with an excellent staff that accomadated our every need. Beautiful surroundings, nice easy walking beach, great food and golf what more could we ask for. We will return!! Hopefully very soon.
Reviewed by: A Yahoo! Contributor from on Jan 02 2007
I just got back from Acapulco. The Mayan Palace was great. The staff is very friendly. The pool is a mile long! The Ocean was very beautiful. They offer many things to do. I had a great time. You can do many things and they do fun things at night like contests and such. The prices at the restaurants were very very reasonable. Just gorgeous. Everything was perfect there.
Reviewed by: A Yahoo! Contributor from on Apr 10 2006
As a guest of an R.C.I. owner, I arrived Sunday Aug 28, the day before Katrina, and departed Sunday Sep 04th. Having been their guest many times over the past twenty-five years, I fully expected a Top Flight, four+ facility, as had always been our experience.
Reviewed by: A Yahoo! Contributor from on Sep 29 2005
I like everything, service, location, cleanliness, actvities,rooms, the pool was great, we really enjoy the food
Reviewed by: A Yahoo! Contributor from on Jul 06 2005
where dose one begin. the hotel is good but needs more improvment.We were polite and did the timeshare tour it was bad very very bad we kept saying this is not for us right now and then the big boys came in our daughter who is 6 was bored and upset this was 4 hours later. if i could have got up and leave i would have done the way they treat you is disgusting please do not take the tour you will regret it. i got my week on ebay for 400 check ebay out for good deals. but do not dare do the tour.
Reviewed by: gayle from on Jun 30 2005
Where to start? Ok, the Acapulco Mayan Palace is located on the "Diamante" zone, which is really close to the airport but very far from everything else. When you walk in, your eyes are just amaze at how clean, exotic and appealing the scenerey looks. The rooms are decent size, all with tiled floors and bathrooms, some with kitchenetes and useless baclonies. The furniture is outdated and very "colorful", the TVs were so outdated as well. The AC worked very well, can't compain about that. The biggest disappointment that almost ruined the trip was THE BED! It was as hard as a rock. We complained and they got us some pads, which eventually helped, but there's nothing like a Heavenly Bed from Westin hotels. Other than that, we really didn't have alot of complaints and we didn't really eat there, so I can't say that the prices were decent because usually resorts are pricey anyway. The resort also has the longest pool in the world, and it truly is long, so you can't complain that the pool was full of people! They also have like a small waterpark for the kids, almost made me want to go in there and enjoy it. The resort also has paddle boats, which may be fun if it wasn't so hot ('95F + humidity), and there is also a small train that goes aroun the entire resort, but it was out of service when we were there, seems like they are fixing it. We ventured out, there is a Walmart about 2 blocks away and a Mickey D's as well. If you do decide to go to the Zona Costera (where all the action, restaurants and nightlife takes place), you will have to pass Puerto Marques and it will eventually take you about 20-30 minutes to get there. The one good thing about beach next to the Mayan Palce is that it's not so populated like all the other beaches where the natives go to. It also has really great soft grey sand, unlike the rocky pebble sand from the other beaches. The disadvantage is that the waves are really high and strong, so if you're not a decent swimmer, stick to the swimming pool. Overall, in my opinion, this specific resort will come in handy to the people who don't wish to venture out and want to spend time with the family and kids. Teenagers may not enjoy the fact that they are away from all the "fun" stuff. If you do want to venture out, rent a car, don't even bother getting a Taxi because you will pay anywhere from $10-15 one way and it adds up. I don't know if I'll go back to Acapulco anytime soon, but now I know what to expect from Mayan Palace. Many people complain about the staff bugging them to go to the timeshare meetings and we said NO once and they left us alone. The Mayan Palace felt decent, but you may consider the Mayan Sea Garden instead, it's more up to date and it's all in the same resort, next to each other. Hope this helps.
Reviewed by: Ram from on May 24 2005
I loved being down in Acapulco! What a view! Right on the beach, lots of fun things to do, great people, multiple pools, bar next to the pool. It had huge rooms, comfortable beds, and excelent service! I even learned to speak more spanish! I deffinitly recomend this place to all, be you a couple or single. Theres just so much to do and its alot of fun for all ages! I hope you enjoy, I know I did!
Reviewed by: Amanda from on May 10 2005
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